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Senior IT Support Specialist

Cedar Rapids, IA
June 30, 2016

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Nathan Schmidt

**** ********* ***** **** **** IA, 52240 515-***-****

Skills Matrix

Enterprise support/ Windows

Networking Hardware Configuring

Network Hardware Installation

Creation & Usage of VMWare VM's

Programming/scripting, VBS, C, Python

Linux/Unix OS support

Android/IOS/Mobile Devices










Active Directory/Permission management

Enterprise IT Security


Desktop/Mobile/Server Hardware Support

Data Center

SCCM & Citrix

Printer Hardware










A+, Security+, Dell Certified, HP Certified, Studying for ACMT, CISSP, VMWare & CCNA Certs

Permanent 01/2016 – VNA of Johnson County– Iowa City IA

IT Support Specialist

Maintain all systems in the environment

Design and implement architectural changes and improvements

Create and manage a dept budget

Contract 08/2015 – 12/2015 – Aegon– Cedar Rapids IA

Distributed Services Center Technician

Monitor performance of Wintel and Unix servers

Resolve any issues brought up from automation as well as requests

Worked on any type of issue such as VMWare, Citrix, low volume space, etc.

Build VM's and decommission VM's as well as racking and un-racking of physical boxes

Contract 05/2015 – 08/2015 – IBM – Dubuque IA

SCS Account Focal / Project Manager

Function as a bridge of communication between customer and administrators

Run inventory tools, assign needed tasks to teams

Troubleshoot scanning tools as well as any other errors encountered

Multiple Contracts (Continuous) 06/2012 – 04/2015 The Mcgraw-Hill Companies – Dubuque, IA

Senior IT Support Specialist & Team leader

Support almost every single IT device in the environment (Laptops/Desktops/Printers/Servers/ETC)

Only on-site technician for whole building/remote users (300+ Users)

Other OSS technicians escalated to me / Managed issues they had / Operated as a team leader

Maintained Windows Servers/Cisco/Avaya/Sun devices

Identified/reported and contained IT security threats

Escalated issues identified that OSS could not resolve to appropriate resolver teams

Have found and reported several major issues for both MHE and MHF including a zero day vulnerability

Contract 01/2012 – 03/2012 Sedona Technologies – Rock Island Arsenal, IL

Tier II Technician

Receive and resolve tickets

Windows 7 Deployment work

Create scripts and documentation as necessary

Maintained SMS/SCCM reports for deployments

Contract 09/2011 - 12/2011 LRS Consulting – Moline, IL

Application Automation Specialist

Automate applications

Publish to website

Approve and reject software

Administrate SRS request system

Work with change management software

Contract 03/2011 - 08/2011 Technisource – Iowa City, IA

Lead Imaging Technician

Image computers

Install Software

Delivered machines to users

Supported user if they had any issues for up to a week after delivery

Over 2000 users supported

Contract 09/2010 - 2012 Endeavor Telecom sub-contracting – Various Locations

Network Specialist

Diagnose Telecom installation issues

Network cabling

Configure Cisco routers, CSU/DSU's and other Telecom equipment

Contract 03/2010 - 09/2010 Tech Team Global – Davenport, IA

Support Technician I

Remote support telephone support

Solved issues with any of the software inside of the John Deere enterprise

Software included Pro-E, Windchill, along with other enterprise S/W

If unable to solve, escalated to local support

03/2009 -10/2010 ASI System Integration – New York, NY

Support Specialist

Troubleshooting and repairs of computers, servers, printers, and plotters internally and for

companies around the NYC Area

Configuring and deploying computers, servers, printers, and networks for the NYC DOE

Configuring and repairing server backups

Consulting on new computer systems and printers

Making and terminating Cat 5 & 6 cables and connections

Recovering and restoring lost data


Kirkwood Community College – 2015 - Present Cedar Rapids, Iowa

Finishing degree

Switched to Sysadmin/Security program

Scott Community College - 2010-2011 Bettendorf, Iowa

Attended for an Associates of Science

DeVry University - 2008-2009 Chicago, IL

Previously attended for Electronics and Electrical Engineering

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