Technical Support Engineer

Julius L. Riego

**Millares St. Lower Bicutan

Taguig City, Philippines

Mobile No. 091********/092********

E-Mail :*******@*******.***

Professional Summary:

IT/Telecom Specialist with extensive background in telephony and data systems. Major strengths include installing, troubleshooting and repairing PBX's, telephony protocols,cabling, hardware, software, gateways, PC networking and IP networks. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team. Looking to continuously learn and accept new challenges.

Working Experiences:

RedSea Housing Services LLC IT/Telecom Support Specialist

Ghana, Africa (January 2015 – January 2016)

Install & Manage Windows Server & Active Directory. Adding,Removing or updating user account information.Resetting passwords or profile per request.

Setup computer Hardware & Software. Ensured proper installation of cables, operating systems and software.

Applying operating systems updates, patches and configuration changes.performing backups.

Troubleshoots any reported problems.Resolved customer issues in a clear, courteous and straight forward manner.

Install fiber optic and electronic equipment and passive devices.Installed, maintained and supported voice/data applications.

Installation and programmed complete CCTV system including application software for Access System and DVR System. Assisted on CCTV monitoring of events inside buildings and perimeter areas.Repaired CCTV cameras on site. Assured that all CCTV in the facility were running in good working conditions.

Install and configure wireless router & access points at customer’s premises,install and customize software applications used in telecommunications, Develop and maintain good relations with internal and external customers.

Cash Flow Outsourcing Services (CFOS) IT Technical Support Engineer

Union Bank Plaza,Meralco Ave. (July 2013 – January 2015)

Ortigas Pasig City

Install and repair desktop computers and test network connection, printers,fax and photo copying machine personal digital assistants,smartphones,software deployment,security updates and patches.

Configure ADSL routers,wifi & access points,firewall & PABX phones, Administer cloud base soft phone(five9),Skype and Gmail accounts. Restored data, operating systems, files, documents and drivers.

Managed firewall, network and server monitoring, Administer Windows Server/Active directory.Create,modify,delete company logins for new hires and old employee such as domain logins,email account,user profile,system access and biometrics.

Install and support LANs, WANs, network segments, Internet, and intranet systems. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Used ticketing systems to manage and process actions taken, Provided on-call support for critical issues.

Create backup & recovery policy and ensuring all computer and network peripheral are properly working.Provided base level IT support to non-technical personnel within the business, Develop and manage effective professional working relationships,co-workers and users.

Saudi Telecom Company (STC) IPTV/ADSL/VDSL/FTTH Support Specialist

Dammam, Kingdom of Saudi Arabia (April 2010 – October 2012)

Installation and Maintenance of analog and digital Telephone (POTS),ADSL,VDSL and Fiber to the Home (FTTH) with various network vendors such as Alcatel Lucent,Ericson,Seimens and Huwaei.

Setup and configure IPTV setup box (STB).Demonstrate customer the special features of IPTV device such as Video and TV on demand,movie recording,catch-up TV and Hi-definition broadcast television.

ADSL Modem and Optical Network Terminal configuration (ONT).Installation and laying of fiber optic Cables from Fiber cabinet to customer's premises. Installed, maintained and supported VOIP/Data applications for VDSL and Triple play technology.

Control and configure IP enabled telecommunications equipment using data network communications protocols such as telnet, ping, IP config and FTP and Various network protocols such as ATM, Frame Relay, ISDN, E&M.

Testing & commissioning of Fiber Optic Cable by using the test equipment OTDR, Laser Sources,Power Meter Talk Set. Splicing using Fusion machine or Mechanical splice,stripping,cleaving,recoating and dressing of Fiber Optic Cable inside the closures, ODF or inside customer premises.

Use a Windows based PC to organize work, generate records and reports, and configure equipment.

Provide hands on assistance to customers thru work force management system (WFMS).

Pagecom Telecom Inc. Telecom Technician

Presidents Ave. Paranaque City (Dec. 2005- Feb. 2010)

DSL / Telephone POTS installation and repair. Identifications and Labeling of POTS Lines for residential and business clients.Connecting wires and cables to terminals, removing and replacing hardwares as needed.

Installed routers, modems, T-1s, wireless G, ADSL,DSL Splitters, PBXs.Identifying and working with telecom color-coded wires and cables. Cable organizations and cleanup.

Troubleshooting of Fiber optic,Copperline.Conversion of Fiber optic to copper line from fiber to the node,

Fiber modem (ONT) & ADSL modem configuration and routing (dynamic and static) such as ATM based,NGN and IPdslam,cross connect cabinet.MDF jumpering,Router, Switches and VOIP configuration.

Connected peripheral equipment and trained customers on proper use of equipment. Made phone calls and ensured clients are at homes and offices before visiting. Educated customers on the use of broadband service.

JP Networks Technical support/System Administrator

Libis, Quezon City (Feb. 2004 – Nov. 2005)

Help desk and network support, email configuration.

Windows Operating System and Server administration.

PC trouble shooting and preventive maintenance, setup dial up and DSLconnection.

Mapfre Asian Insurance Corp. Technical Support Staff

Madrigal Bussiness Park,Alabang Muntinlupa (Feb. 2001 – Jan. 2003)

Client service, desktop and network support,configure user’s email and profile.

MS Outlook Configuration and Software Installation.

Windows operating system. and server administration, assist branch user thru remote access.

Setup dial-up and DSL/broadband connection to dealers and agent, install local and network printers.

Educational Background:

College : Lyceum of the Philippines

Intramuros, Manila

BSBA Management

High School : Southern Rizal Institute

Pateros, M. Manila

Elementary : Bicutan Elementary School

Personal Data:

Date of Birth : July 10, 1976

Religion : Roman Catholic

Height : 5’5”

Weight : 140 lbs.

Civil Status : Married

Languages/Dialect Spoken : Tagalog, English

Citizenship : Filipino

Skills:

Knowledgable in handling Fiber Optic & Telecom Machines and Tester such as OTDR,

Fusion Machine,Optical power meter, Visual fault locator, Fiber identifier,JDSU,ARGUS142,ARGUS42(vdsl,voip,adsl,isdn),CSA(iptv,voip,isdn,vdsl,adsl)

Computer-PC assembly, repair troubleshooting, upgrade,software installation, internet

setup, Local area network, Wide area network,Macintosh.Linux and Windows operating

system,Windows server 2012,Terminal service and MS exchange with driving skills.

Seminars/Training Attended:

July 11, 2015 International English Language Testing System

IELTS IDP Philippines

December 15 – 18, 2014 FOA (Fiber Optic Association)

CFOT (Certified Fiber Optic Technician)

Subnet Ltd Services, MFI (Foundation Inc. (formerly Meralco Foundation, Inc.) Ortigas Center, Pasig City

January 14 – February 14, 2013 MILCOM Communications, Australia

(Recognized by Australian Qualifications Framework)

Certificate III in Telecommunications ICT30210

Certificate ID:MC028607

July 1 – July 6, 2012 IECEP-KSA-ERC(Kingdom of Saudi Arabia)

Data Migration through Fiber Optics

May 17- May 19, 2010 STC Training Center (Riyadh, KSA)

IPTV & Fiber to the Home (FTTH) Architecture and Overview,Modem (IPTV Configuration),Installation of Set Top Box and IPTV Installation procedure.

March 03- May 03, 2003 ECS Training Center Supported by (IECEP)

Basic Electronics and Computer Technician

Character References:

Vladimir L. Diamonon Network Engineer/System Administrator

A. Bonifacio St., Upper Bicutan Asian Development Bank

Taguig City

Junnar B. Bolinas Capabilities & Support Department

Riyadh, Kingdom of Saudi Arabia Saudi Telecom Company (STC)

IPTV/FTTH (Trainor)

Hegino A. Villatito Business Area Head

Park Place Subdivision, Imus Cavite Philippine Long Distance Telephone

I declare under the penalties of perjury that the statements given are true and correct to the best of my knowledge and belief.

Julius L. Riego

Applicant’s Signature

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