Customer Service Data Entry

JOSHUA MILLER

**** **** ** *** ****, PLANO, TX **093, 214-***-****, ***************@*****.***

OBJECTIVE

A professional with varying office experience seeks a position that will benefit from my sales, data entry, automotive, warehouse, and backroom experience, positive interaction skills, and abilities as a team-player in a people-oriented organization where I can maximize my varied experience in a challenging environment to achieve the corporate goals.

EXPERIENCE

1/1/2016 TO 4/22/2016

Call Center Representative

Houston, TX

ADVANTAGE STAFFING

Answers inquiries by researching, locating, and providing information.

Resolves problems by researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

Completes transactions fulfilling requests.

Sells additional services by recognizing opportunities to up-sell accounts and explain new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

8/1/2015 TO 11/1/2015

Server and Bartender

Houston, TX

MAJESTY STAFFING

Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Assisted patrons select food and beverages by presenting menu; offering cocktails and appetizers, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions.

Transmitted orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

Ensured that kitchen staff was informed by noting timing of meal progression.

5/1/2015 TO 7/1/2015

General Service Technician

Houston, TX

NATIONAL TIRE AND BATTERY

Installed, balanced and repaired tires in compliance with company policies.

Unloaded and stocked incoming shipments, as well as prepared parts for outgoing shipments.

Maintained the organization of the retail store’s inventory of tires and parts.

Displayed the highest quality of customer service consistently.

Monitored and facilitated tire service work-flow.

Followed all safety practices as outlined in policy and procedures.

12/1/2014 TO 6/1/2015

Consultant

Houston, TX

FEDEX OFFICE

Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.

Managed production flow to ensure all production orders are done right and on time.

Accepted customer orders, giving pricing information, performs consultative selling to customers. and and recommends FedEx Office products and services tracks and logs all production jobs

Created complex orders and performs multiple tasks at the same time.

Organized pick-up and delivery of customer orders.

Coordinated with management in the training of center team members.

Facilitated the collation, assortment and organization of customer orders.

Operated the Point of Sale terminal (POS), handling financial transactions and makes change.

Completed required financial paperwork, assisting with financial reporting including daily sales, close-outs and bank deposits.

Provided quality customer service by providing packaging services, as well as offering information about company products and services.

6/1/2014 TO 10/1/2014

Server

Houston, TX

CHEESECAKE FACTORY

Served patrons while ensuring that all the primary requirements of every customer are accommodated.

Ensured all the operating standards of the restaurant when it comes to food handling and preparation are observed all throughout shift.

Provided suggestions to customers when ordering their food or beverages.

Delivered exemplary customer service for all patrons.

Relayed all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.

EDUCATION

1/1/2016 TO 6/15/2016

SPARC ACADEMY, HOUSTON, TX

360 hour welding course

Blueprint and Oxy-Fuel cutting certification

1/1/2010 TO 12/31/2013

FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE, FAYETTEVILLE, NC

Computer science major

1/1/2005 TO 5/31/2007

NORTH CAROLINA TARHEEL CHALLENGE ACADEMY, FAYETTEVILLE, NC

High school diploma

REFERENCES

References are available on request.

Contact this candidate