Quality Assurance Data

Erik Amundsen

860-***-**** *.********@*****.*** www.linkedin.com/in/erikramundsen

Technical Communicator

Experienced content creator and problem solver with a technical background and a passion for clarity, specializing in international communication. Highly adaptable to multiple software platforms and applications. Committed to better processes designed elicit actions and responses from end users keep them gainfully interested and invested in the content. Experienced educator, well versed in making education a marathon, not a sprint. Comfortable presenting educational material to a crowd and helping enhance understanding of presented material and processes.

FREELANCE AUTHOR/CONTENT CREATOR SELF-EMPLOYED 2005-CURRENT

Published short fiction in Weird Tales, Clarkesworld, Strange Horizons, Apex, and Fantasy Magazine, as well as several other venues, online and in print.

Published poetry in Stone Telling, Strange Horizons, Mythic Delirium, Inkscrawl, as well as several other venues, online and in print. Received 2nd Place Rhysling Award in 2013.

Designed rule set and created original artwork for tabletop game Autumn War, published via Game Crafter and Big Panda Comics.

Published advertising and product copy for online cutlery and replica retailer.

Contributed to the creation of online fundraising campaigns using Patreon, GoFundMe, and Kickstarter.

DATA CONVERSION SPECIALIST THOMSON REUTERS, IP & SCIENCE 2005-2016

High volume patent data extraction, transformation, and loading from multiple formats to XML for use in a customer-facing online platform. Creation of custom data packages in multiple formats for clients.

Delivered team visibility and transparency to management and sister teams by creating a Kanban board on the JIRA platform, creating documentation and training the team in use of the platform.

Improved intra-team communication and communication with sister teams by introducing Slack as a communication platform, creating documentation and training the team in use of the platform.

Deployed educational material, standard operating procedures, and presentations on SharePoint platform for use and review by colleagues and management.

Responded as first point of contact for troubleshooting of customer cases and identifying content errors.

Improved team efficiency by creating and editing documentation for process, troubleshooting, and quality assurance.

Served as point of contact for business communication between team, customers, sister teams, and management, maintaining close professional contact with international parties.

Edited, validated, and maintained multivariable, nested SQL search queries for weekly custom product data packages.

Validated and provided quality assurance on data conversion scripts and tools, working closely with developers.

Converted data formats utilizing custom PERL scripts in UNIX and DOS command line environments.

Transformed OCR and scanned data into XML based formats, editing and providing quality assurance throughout the process.

ESL INSTRUCTOR KAPLAN TEST PREP & ADMISSIONS 2008-2010

Classroom instruction for I20 Visa students in preparation for the Test of English as a Foreign Language (TOEFL) examination.

Created and evaluated English language teaching materials for students.

Guided students from diverse backgrounds and many countries in studies of written and spoken English.

Assisted professional students in developing English vocabulary for specialized and technical fields, concentrating on integration of specialized vocabulary to general conversation and correspondence.

Aided students with English language correspondence and official documentation.

Managed small classrooms and 1 on 1 learning.

Skills

CONTENT CREATION

Documentation, Standard Operating Procedures, Instructions for Use.

Educational Materials, Presentations, Customer Correspondence, Management Correspondence.

Editing, Proofreading.

Grant Research and Writing.

Blogging, Social Media, Search Engine Optimization.

DATA CONVERSION

OCR, XML and cXML, Putty, cXML, FTP servers and data-transfer applications. Use of PERL scripts in command line environments for data conversion.

DATABASE ADMINISTRATION

BRS, Oracle, Lotus Notes, Access, SQL, MySQL.

OTHER PLATFORMS

JIRA, Workday, SharePoint, Jive, Bugzilla, Slack, Windows 10, 8.2, 8.1, 7; UNIX, Ubuntu, Fedora; Microsoft Office, Open Office, Libre Office.

Education

B.A. ENGLISH LITERATURE 1999 UNIVERSTIY OF CONNECTICUT

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