Quality Assurance Technical Support
Resume:
Jennifer Isham Maxwell
Phone: 540-***-****
E-mail: ************@*****.***
Objectives
My objective is to a find fulfilling career in the field of technical writing and/or editing. Education
Bachelor’s Degree – English, Meredith College, Raleigh, NC (1989) Experience
CACI, Inc. – Federal, 4485 Danube Drive Suite 18, King George, VA 22485 Technical Writer 3; 3/14 –Present
Supports the Strategic Systems Analysis and Assurance Division (A10) and the Strategic Systems Design and Implementation Division (A20) at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD).
Provides technical writing and editing support to the scientists and engineers of A10/A20 as part of the Document Management System (DMS) Team.
Incorporates updates to Ordnance Documents (ODs), A10/A20 Instructions, as well as a full spectrum of software development documentation: design documents, requirements specifications, design plans, test plans, and user’s manuals. Prepares documentation in accordance with DOD and Navy Standards (including MIL-STD 38784, MIL-STD-961E, MIL-STD- 498), SECNAV M-5510.36, internal A10/A20 policy (e.g., K40/K50 Instruction 5401.11, NSWCDD A10/A20 Documentation Policies), process (e.g., SSP OD 61596, NSWCDD A10/A20 Software Development Process, K40/K50 Instruction 5402.10, NSWCDD A10/A20 Documentation Generation, Review, Approval, and Distribution Process), and standard (e.g., K40/K50 Instruction 5600.1, NSWCDD A10/A20 Documentation Standards and Guidelines). Generates and updates documents using Microsoft (MS) Word on the Windows Terminal Server
(WTS) on the Distributed Graphics System (DGS).
Performs Format Reviews for all instructions and external documents, which are distributed outside of NSWCDD and the contractor support community. Format Reviews include checking documentation for completeness, consistency, and standardization in accordance with K40/K50 Instruction 5600.1; performing a thorough, detailed edit; ensuring that applicable change
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documents (i.e., SP23 Change Requests [SCRs], Problem Reports [PRs]) are incorporated if requested; verifying content requirements against applicable documentation standards; checking classification markings and distribution statements in classified documents; and checking U.K. documents for proper warning statements and markings. Enters all review comments and changes into the Format Review Form and submits to the author for resolution. Incorporates applicable changes as requested by the author.
Performs Signature Reviews (a high-level, cursory review) for all internal and external documents.
Schedules and tracks documentation through all phases of the publication cycle. Interfaces with the K40 and K50 technical staff to ensure accuracy of documentation effort. Uses IBM Rational Synergy to prepare and place engineering documentation in software configuration management. Provides technical support to the A10/A20 DGS Intranet using Adobe DreamWeaver. Manages and maintains all System Engineering Development Folder (SEDF) pages; organization, process, policy, and infrastructure information web pages; and the A10/A20 Personnel Listing on the A10/A20 intranet. Creates and modifies templates for project SEDF pages and corporate web pages. Executes and modifies Java and Perl scripts to perform routine automated tasks for web maintenance, management, and metrics. Completes all web support requests and logs all changes to the web infrastructure as changes occur and updates are made. Provides A10/A20 Intranet training to A10/A20 personnel. Serves as a member of the Information Management System Working Group (IMSWG) that was tasked to research, select, test, and implement a web Content Management System (CMS) to replace the current A10/A20 Intranet interface.
Reviewed and edited resumes, and qualified employees and potential employees, for the successful 2014 SLBM contract recompete proposal.
CACI, Inc. – Federal, 4485 Danube Drive Suite 18, King George, VA 22485 Software Quality Assurance Specialist ; 12/13 – 3/14 Using Dynamic Object-Oriented Requirements System (DOORS) software to verify requirement links within Software Test Description (STD) modules for the Submarine Launched Ballistic Missile
(SLBM) program at NSWCDD. Also performed Format Reviews on supporting test documentation, as required.
Stafford County Public School System
Substitute Teacher ; 10/12 – 11/13
Duties included following teachers’ daily lesson plans to teach Kindergarten through 5th grade classes.
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Stafford County Public School System
Health Services Assistant ; 03/09 – 09/12
Served as the Health Services Assistant at Head Start. Duties there included assisting the Health Services Coordinator with daily clinic activities. Duties also included entering students’ medical information into the school’s databases, HSFIS and ChildPlus. Maintained and updated students’ statuses and medical and dental information as needed. Arranged meetings, prepared agendas, and took minutes for the meetings. Prepared the minutes and delivered them to meeting attendees. Coordinated visits from medical/dental professionals to visit the school and provide services for students. Reviewed, copied, and prepared the 4-year-old students’ medical charts for transfer to their Kindergarten nurse.
CACI
Technical Writer, Supervisor ; 11/07 – 10/09
Worked closely with programmers and analysts to generate revisions and updates to an SLBM systems interface guide. Researched configuration management software and data updates and inserted updates into a 300-plus page document. Prepared the document and inserted changes from all Technical Reviews and Format Reviews. Prepared the document for Signature Review and then delivery when the revision process was complete. Provided support to the Strategic Training and Targeting task. Duties included providing fire control software upgrades and documentation development to ensure realistic targeting guidance and philosophy was incorporated and delivered to the fleet in a timely manner. Responsible for the preparation and technical review of fleet operational documentation published by Commander, United States Strategic Command (USSTRATCOM), Commander, Submarine Force Atlantic and Pacific Fleets (COMSUBLANT and COMSUBPAC) for the Trident I and II weapon systems. Developed changes to fire control and targeting descriptive documentation published by Director, Strategic Systems Programs (DIRSSP). Developed training targeting data and exercises for use by fleet and training facilities. Represented CACI and NSWCDD at various meetings held by the program sponsor. Used the SLBM Fire Control System to validate targeting message transmission test results in support of engineering development of new Trident submarine communications suites. Used the USH-26 and Integrated Radio Room Magnetic Tape software to read Magnetic Tape Cartridges
(MTCs) and transfer data to the Distributed Graphics System (DGS). Supported the customer in developing and providing training courses.
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CACI
Quality Assurance Manager; 07/01 – 11/07
As Quality Assurance (QA) Manager of the SLBM contract at the Dahlgren facility, supervised word processing, graphics, editing, and reproduction efforts to ensure successful completion of work in a timely manner. Briefed project managers of documentation efforts, time schedules, work flow, and delivery dates. Oversaw documentation services supporting K40/K50. Developed and maintained QA tracking forms used in-house to control documentation preparation process. Edited and generated monthly SLBM progress and status report. Performed quality assurance and delivered correspondence to NSWCDD SLBM personnel. Ensured project- related resumes are formatted properly and updated when necessary. Supported K40/K50 departments at NSWCDD by providing technical writing and editing support to specific task orders and provided overall program support including production, QA, and delivery of technical documentation. Wrote, edited, and QA’d technical documentation using desktop publishing and other documentation software including QuickSilver and Microsoft (MS) Word. Provided technical support for fire control and descriptive targeting documentation and for information management tools. Provided administrative support to project managers for contract deliverables. Assisted with development of Monthly Project Review materials and COO Reports. Provided support to the division for business opportunities and resume development. Supervised two employees.
Served as Resume manager for the successful 2002 SLBM recompete proposal. CACI
Computer Systems Analyst 2; 09/98 – 06/01
Served as Task Leader of Documentation Management Services (DMS) and QA Manager of the SLBM contract in the Dahlgren facility. Supervised word processing, graphics, editing and reproduction efforts to ensure successful completion of work in a timely manner. Briefed project managers of documentation efforts, time schedules, work flow, and delivery dates. Oversaw documentation services supporting NSWCDD K40 and K50. Developed and maintained QA tracking forms used in-house to control documentation preparation process. Edited and generated monthly SLBM progress and status report. Prepared, performed quality assurance on, and delivered correspondence to NSWCDD SLBM personnel. Ensured project-related resumes were formatted properly and updated when necessary. Supported K40 and K50 at the NSWCDD, providing technical writing and editing support to the DMS Team. Provided program support including production, QA, and delivery of technical documentation. Developed curricula and performed technical training, developed style guides for technical documentation, and authors’ reference manuals to aid in documentation development.
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Used Interleaf (QuickSilver) on a UNIX-based DGS and MS Word on the Windows Terminal Server
(WTS) to edit and incorporate changes to K40/K50 software development documentation, including Software Design Documents (SDDs), Software Requirement Specifications (SRSs), formulation documents, software design plans, software test plans, and user’s guides. Generated files that show redlined differences by using QuickSilver’s Revision Tracking, Word’s Track Changes, or Database Publishing Software’s Compare. Also provided technical support for QuickSilver products to SLBM and contractors. Updated the MS PowerPoint templates, which are used to create K40/K50 presentation slides, in accordance with K40/K50 Instruction 5600.4, K40/K50 Guidelines for Creating Presentations. Created and updated graphics using QuickSilver and PowerPoint.
Generated draft or final Portable Document Format (PDF) files from QuickSilver or Word documents using Adobe Acrobat. Upon author’s request, placed the PDF files into the Corporate File System (CFS) Document Repository for Intranet access. Upon authors’ requests, assembled documents for signature review and tracked documents through the signature review loop to release. Also, prepared released documents for reproduction and distribution to the Fleet Ballistic Missile (FBM) library. Used the Process Configuration Management System (PCMS) to control and maintain documents through their lifecycles, from the draft state through the distribution state. This task included creating token documents (TDOCs), updating the Lead Reviewer’s Assessment (LRA) report if requested, creating the tar files, and actioning items through the appropriate states. Created and responded to Documentation Change Proposals (DCPs), SLBM Change Requests (SCRs), and Problem Reports (PRs), relating them to the TDOC and tar files, and actioning them to the appropriate states.
Conducted introductory QuickSilver Books and Catalogs training for personnel new to SLBM documentation. The training involved hands-on instruction for using QuickSilver catalogs and templates designed specifically in accordance with K40/K50 Instruction 5600.1M, NSWCDD SLBM Software Documentation Standards and Guidelines, and SSP OD 61596, NSWCDD SLBM Software Development Process. The training also introduced the students to DMS documents and references.
Provided input to and delivered to the customer, a weekly status report on documentation status and level of effort. Provided input, compiled, and performed QA on monthly progress reports before delivering to the customer. Provided presentation support using a variety of software packages including MS PowerPoint.
CACI
Technical Writer 3; 01/97 – 09/98
Provided technical support for Interleaf 6 books, catalogs, and WorldView issues. Planned and developed Interleaf catalogs for unclassified and classified Ordnance Documents (ODs) in accordance with the Joint K40/K50 Instruction 5600.1 and SSP OD 61596 guidelines. Developed
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templates and updated and maintained the templates and catalogs for all ODs within K40/K50 Instruction 5600.1 and SSP OD 61596 guidelines. Provided technical support for Interleaf products to government and contractor employees.
Using Interleaf, developed format and style guides for technical documentation. Responsible for production, quality assurance, and delivery of technical documentation. Authored K40/K50 Instruction 5600.1 and K40/K50 Instruction 5600.2, Interleaf User Guide, to aid SLBM authors in documentation development. Developed and delivered specific and customized Interleaf training sessions at the customer’s request. Also developed and delivered Interleaf presentations on Interleaf Books and Catalogs and Interleaf’s Revision Tracking. EG&G Washington Analytical Services Center, Inc.
Systems Analyst 1; 01/94 – 01/97
Developed format and style guides for technical documentation in Interleaf. Responsible for production, quality assurance, and delivery of technical documentation. Coordinated training, including scheduling, developing curricula, and teaching Interleaf desktop publishing software courses for Interleaf versions 5 and 6, and WorldView 2.01. Created Interactive Electronic Technical Manual (IETM) for the Firing Craft Operating Procedure Checklist for the Combat Control System (OD 44979) technical management program. Interacted closely with customer to ensure optimum usability for end-user.
Served as lead for the USAF’s Radomes technical manual change package. Provided all aspects of management for this assignment. Conducted In-process Reviews (IPRs), production, and QA. Delivered the change package on time and under budget. Responsible for system analysis, including software research and acquisition; served as Interleaf Value Added Reseller (VAR) representative to government and commercial customers. Served as coordinator and editor of major business proposals. Maintained Sun Sparc computer system running Solaris 2.x.
EG&G Washington Analytical Services Center, Inc.
Technical Writer 1; 11/92 – 01/94
Using Interleaf, incorporated engineering changes to BSY-1 suite of technical manuals and provided Government customer with published change packages. Served as production lead on CCS MK1 change package, and BQS-15 engineering change. Developed Interleaf templates and catalogs for these change packages, and used them during the production cycle. Technical Writer 1; 11/92 – 01/94
Served as the Integrated Publishing System (IPS) coordinator and lead editor for the SEAWOLF Logistic Technical Data (LTD) group. Managed the usage of over 30 Interleaf desktops on the IPS. Assisted in development of ship systems manuals for the SEAWOLF submarine. Edited and performed QA on ship systems manuals and their drawings as well as other related documents.
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Skills
Microsoft Office software (especially Word, PowerPoint, and Excel)
Adobe DreamWeaver
IBM Rationale Dynamic Object-Oriented Requirements System (DOORS)
IBM Synergy/Change
Most Adobe products
Unix
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