Customer Service Data Entry

Anne Grossman

**** *. ***** ******

Streator, IL 61364

815-***-**** cell/********@*******.***

Professional experienced working in fast paced enviroments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, patient, and discreet; committed to superior customer service. Possesses a drive to advance and succeed.

Detailed oriented and resourceful in completing projects, and able to multi-task effectively. Willing to relocate: Anywhere Authorized to work in the US for any employer

WORK EXPERIENCE

Certified Nursing Assistant/Medical Records

Peterson Healthcare - Flanagan, IL - August 2010-June 2015

Provided care to residents in long-term facility. Responsible for taking care of multiple residents' needs simultaneously. Responsible for charting resident's daily progress. Retrieving vital signs. Responsible for resident's physical therapy rehabilitation. Assisted the Director of Nursing with her office duties. Created a filing system that was more organized and efficient. Organized resident's charts, state of Illinois files, and employee charts. Responsible for faxes, mail, phone calls, and greeting visitors for the director.

Reason for leaving: Willing to discuss.

Online Banking Representative

PNC Bank - Columbus, OH - July 2009- June 2010

Assisting customers with their PNC Bank online banking over the phone. Reset passwords and login security. Explaining financial errors, overdrafts, and upselling to better accounts that suit the customer. Excellent clerical skills including, ability to type 70wpm, multi-task between two monitors, emails, faxes, and phone calls. Excellent written and verbal communication skills.

Reason for Leaving: Moved back to Illinois for family reasons

Certified Nursing Assistant

Sublette Center - Pinedale, WY - October 2008-January 2009

Provided care to residents in long-term facility. Responsible for resident's daily needs such as, bathing, getting dressed, eating, going to bed, and activities. Responsible for charting daily progress. Assisted Doctors with information about their patients on their visits. Retrieving vital signs.

Reason for Leaving: Moved to Ohio for job opportunity

Certified Nursing Assistant/Social Services

Parker Nursing Home (Camelot Terrace) - November 2005- August 2008

Provided care to residents in long-term facility. Assisted family or legal guardians with contracts and legal paperwork to admit, transfer, or leave facility. Explained how payments would be taken. Drove residents to their doctor appointment. Responsible for holding group sessions for residents. Responsible for taking residents on outings. Responsible for assisting with the State of Illinois Health Department when they would do their yearly visits. Daily charting on resident's progress.

Reason for Leaving: Moved to Wyoming for job opportunity

Reservations Representative

Hilton Hotels Worldwide - Streator, IL - November 2003- November 2005

Provided customer service over the phone to Hilton Hotel guests. Responsible for making, changing, or cancelling reservations to Hilton Hotels for guests. Data entry. Managed customer relations and provided exemplary service for Hilton Hotel guests. Responsible for meeting phone time, upselling rooms or packages.

EDUCATION

Pinedale High School - Pinedale, WY - Graduated with High School diploma in May 1998

CNA License - Licensed in the state of Wyoming, Ohio, and Illinois

SKILLS

Customer Service and Relations

Word Processing

Typing 70 wpm

Short hand

Computer Operations; Microsoft Word, Excel, MAC, Outlook, Internet, Power Point

Filing Organization

Data Entry

Telephone operations/Switchboard

Fax, email, and chat sessions

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