Customer Service Representative

Ana C. Sanabria

****Hastings Street, Metairie, La 70006 504-***-**** ************@*****.***

JOB OBJECTIVE: Receptionist / Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

Over 10+ Years of experience in customer service field.

Effective communicator, attentive listener, patient and diplomatic.

Highly skilled in representing employer intelligently and professionally.

Sincerely enjoy working with people, in person and over the phone.

Good sense of humor, friendly and always smiling.

FOCUS: Professional, Reliable courteous administrator seeking a dynamic receptionist positon with daily opportunities to make guests feel more then welcome.

STRENGTHS: Client Relations, MS Office Application, Typing 50wpm, fluent in Spanish

EXPERIENCE

Nov.2015-present Burgos & Associates Law firm Mid-city Nola

Receptionist

Accurately recorded information as well as remembered and verbally communicated detailed

Information from and to the clients

Managed incoming and outgoing mail, emails and files

Scanned all documents to file

Sept.2013- May 2015 Talon Contracting Metairie, LA

Human Recourses (Office Assistant)

I9 and E- Verified employees

Word-processed documents, edited and proofread when necessary,

Managed incoming and outgoing mail/emails/checks and files.

Helped company employees with administrative issues on a regular basis.

Answered and initiated calls, took and reported messages,

Ordered supplies and created submittals and operation manuals.

Aug.2012-June.2013 Stewart Enterprises New Orleans, LA

Call Center Customer Service (Payment Counselor)

Dynamic and detailed oriented customer service representative.

Answered 100+ incoming and outgoing multilingual calls.

Consistently maintained a positive attitude and enjoyed helping others.

Accurately recorded information as well as remembered and verbally communicated detailed information from and to the clients.

Feb.2008-Nov.2011 U.S Environmental L.L.C New Orleans, LA

Office Receptionist

Ordered Supplies for employees in office.

Sorted and distributed mail.

Routed interoffice mail for owners and staff.

Operated and maintained fax and copy E-mail and scanned documents

Responsible for inventory of office supplies and maintaining file room.

Education: Riverdale High & Delgado Community Collage

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