Insurance Customer Service

Algie Bradshaw Jr bradshawjr

Underwriter Assistant - ACE Insurance

Philadelphia, PA 19104

*************@*****.*** - 215-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Underwriter Assistant

ACE Insurance - Philadelphia, PA - June 2013 to Present Review, examine and underwrite new and renewal business to ensure soundness, business value and compliance with company standards; Determine and document policies conditions and communicate requirements and/or decisions.

• Review detailed historical and projected financial analysis utilizing financial database.

• Independently conduct full and comprehensive evaluations of a variety of complex new and renewal business.

• Review and analyze special conditions, deficiencies and exception requests to determine appropriate courses of action.

• Manage the on-site process of rating: property, general liability, inland marine, auto, crime and umbrella. Serve as a project leader on special assignment Create documentation of policy terms including coverage, guidelines, rate charts, fees and claims process.

• Prepare reports to track underwriting submissions, decisions and recommendations.

• Oversee rate increases, new clients, endorsements and policy renewals

• Develop standards for agents to ensure more candidates meet pre-qualifications and desired conditions.

• Assess the eligibility of a customer to receive insurance products. Merchandiser

CVS/pharmacy - Philadelphia, PA - October 2011 to August 2014 stock shelves with water,juices,milk,sodas,any cold products. Underwriter Assistant (Temporary)

ACE Insurance - Philadelphia, PA - January 2013 to June 2013 Curative Specialist (Temporary)

TRG Title Group - Mount Laurel, NJ - July 2012 to October 2012 Operations Assistant (Temporary)

Berkley Life Sciences - Trenton, NJ - September 2010 to August 2011 Underwriter Assistant/ Rater

Venture Insurance Programs - West Chester, PA - September 2009 to August 2010 Managed the underwriter's team; Analyzed the data in the insurance application forms and determine the credit worthiness of the applicant in complex and intriguing cases; Consulted and worked with the state insurance laws and regulations and/or legislation; Referred to our head office in the underwriting department for any clarifications or changes in the insurance underwriting coinciding with company policy.

• Facilitated the training of the junior underwriters about the insurance underwriting policies and strategies to improve product quality on our team.

• Designed and shape the underwriting manuals for the other junior team members.

• Evaluated the financial position of the company and attend all audit meetings.

• Planned, depicted, and formatted the training programs for the insurance agents while introducing the new plans or modifications made in an existing and presiding policy.

• Managed the queries or lawsuits filed against any insurance claims. Customer Service Representative

Hartford Steam Boilers - King of Prussia, PA - March 2009 to September 2009 Ensured that appropriate changes were made to resolve customers' problems.

• Compared disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

• Completed contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

• Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

• Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Determined charges for services requested, collect deposits or payments, and/or arrange for billing.

• Reviewed claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.

• Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance.

• Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Senior Underwriter Assistant

Penn-America/United - Cynwyd, PA, US - January 2007 to November 2008 Cultivated relationships with company clients through frequent meetings and discussions.

• Collaborated with peers to develop insurance prospecting initiatives in the local company branch that resulted in exceeding the yearly new business premium goal.

• Provided guidance and interpreted insurance material to brokers to help ensure their understanding of the company requirements regarding new insurance policies.

• Ensured the company was in compliance of all insurance regulations. EDUCATION

dipolma in regular courses

southside high - Blairs, VA

1958 to 1962

ADDITIONAL INFORMATION

Related Skills

Type 40+ words per minute

Microsoft Office

Lotus Notes

Adobe

Management

Safety and Security

Compliance

Rating: Property, General Liability, Inland marine, Auto, Crime, Umbrella, Workers' Compensation Qualifications Summary

• Evaluate customer suitability for insurance coverage while taking consideration of legal ramifications.

• Apply various underwriting techniques and standards to ensure accurate analysis.

• Manage insurance marketing activities in specific territories to ensure production levels meet quotas.

• Utilize propriety risk assessment software to develop exposure levels and ratings while determining premiums.

• Use computer programs and actuarial data to determine the likelihood and magnitude of a payout over the life of the policy.

• Organize independently, set priorities, and completed assignments within established time frames.

• Communicate orally and in writing using correct grammar, spelling, punctuation, and appropriate format in composing a variety of correspondence, reports, and other documents. Relay information accurately and in a timely manner, including taking messages and answering inquiries in-person.

• Maintain an orderly schedule, maintained sensitive filing systems and related logs, processed a variety of incoming and outgoing material; organized and completed all assigned work with attention to detail and within prescribed time frames to meet deadlines.

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