Customer Service Administrative Assistant

ASHLEY R. WASHINGTON

*** ***** *****, **********, *.C. 20002

Phone: 202-***-****

Email: ***************@*****.***

Summary

Professional Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Continually maintains a positive attitude while interacting with demanding clients. Highly organized and detail-oriented with more than 5 years’ experience supplying thorough, organized administrative support to senior executives.

skills education

35-40 WPM Typing speed Everest University 2014-Present

Professional phone etiquette DuVal High School 2004

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Works well under pressure

Appointment setting

Multi-line phone proficiency

Administrative support specialist

computer skills

Microsoft Office Suite (Word, Excel, Power Point, and Outlook)

professional work history

Williams Quality Service Accokeek, MD 2004-Present

Administrative Assistant

• Answer and managed incoming and outgoing calls while recording accurate messages.

• Direct guests and routed deliveries and courier services.

• Open and properly distributed incoming mail.

• Greet numerous visitors, including VIPs, vendors and interview candidates.

• Help distribute employee notices and mail around the office.

• Maintain a clean reception area, including lounge and associated areas.

• Order and distributed office supplies while adhering to a fixed office budget.

• Monitor payments due from clients and promptly contacted clients with past due payments.

• Post receipts to appropriate general ledger accounts.

• Support CFO through personal document management, calendar organization and collateral preparation for meetings.

• Prepare meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

Contact this candidate