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Microsoft Office Customer Service

New York, NY
June 30, 2016

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**** ****** ******, ***. **

Bronx, New York 10452

Cell: 347-***-****



To apply my knowledge of computer skills towards an IT Technician career.


7+ years of IT consulting, a highly motivated and highly skilled in the areas effective troubleshooting both hardware and Software computer/PC laptops desktop related issues.

Possess exceptional communication skills, leadership skills, and the ability to develop a high


Knowledge on Microsoft Exchange & Active Directory


City University of New York - (CUNY), New York City College of Technology (Brooklyn, NY)

Major: Computer Engineering Technology (Bachelor’s Degree of Technology)

Graduation: January 2016

Minor: Electromechanical Engineering Technology (Associates of Applied Science)

Graduation: June 2012


Networkcprinc (February 2016-June)

Hardware Specialist

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Confer with staff, users, and management to establish requirements for new systems or modifications.

New York City College of Technology Brooklyn, NY

IT consultant Assistant, College Computer Lab (February 2009-Present)

Assisted students with issues in desktop/laptop systems such as Windows XP, Windows 7, Windows 8, Windows 10, Mac and Linux.

Diagnosed and Troubleshoots scanners and printers in computer lab for potential hardware and software issues.

Updated key software programs needed for academic purposes such as Auto CAD, NI Multisim, Update Software for client users (Java, Outlook, Word, Adobe, and Internet Explorer).

Strong knowledge in Microsoft Office 7, 10 & 13 and Adobe Acrobat.

Provided excellent customer service for clients.

Configure printer and scanner Hostnames.

Install Hard Drives for users in their desktop PC workstations.

Helped guide students with understanding the technical aspects of working a computer.

Assisted the students in using software programs (Microsoft Office programs).

Update Antivirus Protection Software.

Update Windows XP, 7, 8.1, 10, Mac and Linux Operating System.

Restore Active Desktop to clients so that they can store web contents to their desktop.

Collaborate with IT technicians to support students, faculty, and staff; relay questions to supervisor when necessary.

Configure wireless devices to access DOE network.

Ran Software Upgrades for both PC and Mac laptops.

Setup image of Windows 7 operating system for PC based users using Ogilvy’s network.

Community Outreach/Service Bronx, NY Private/Individualized Consulting (February 2010-Present)


Fluent: Spanish and Garifuna

Desktop/laptop systems, such as Windows XP, Windows7, Windows 8, Windows 10, Mac and



Break/fix hardware and software

Diagnosing and repairing Windows desktop and laptop computers

Configure wireless devices to access DOE network.

Troubleshoot PC's, Printers and Scanners.

Software installations and upgrading

Change IP Address on Printer/Scanners

Microsoft Office 7, 10 &13 (Word, PowerPoint, Excel)

Hardware - Scanners and Printers

Adobe Acrobat

Software - NI Multisim

Change RAM chips in desktop PCs to suit a 32x or 64x processor.

Ability to learn new technology quickly as required for the job

Developed team effort to regulate behavior and rules in the computer lab.

Installation of Lenovo, LG and Mac monitors, keyboards, mouse, and Lenovo docking stations.

Setup image of operating systems (OS X 10.11 El Capitan and OS X 10.10 Yosemite) using Casper Imaging.

Upgrade and remove RAM chips on PC laptops and MacBook laptops.

Cascaded (Migration of work/personal files from old laptop’s hard/flash drive to new laptop’s memory hard/flash drive) using windows or Mac.

Add and delete user’s account on PC & Mac laptops.

Set up media player software (Formerly known as XBMC Kodi TV).


Developed Playlist Music Project App using Java programming and Android Application. (Spring 2015)


EMT: Electrical Circuit, Electronics, Computer hardware system, CST: Intro C++ Programming,

CET: Robotic, Electrical Networking, Software for computer control, Computer controlled systems,

Microcomputer Interfacing, Microcomputer Systems Technology, MATH: Calculus I/II and Linea

Algebra and Differential Equations.

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