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Customer Service High School

San Diego, CA
June 30, 2016

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Deanna Lynn Crenshaw



Over 20 Years Customer Service Experience in a Medical Office and Retail Environment

Core Competencies

Excellent Verbal Skills

Trainable and Eager

Prioritize Work

Clerical and Data Duties


Organizational Skills

MS Office Suite

35 wpm/10-Key


Friendly Professional Demeanor

Flexible and Dependable

Phone Etiquette

Experience Highlights

Recruiting Specialist

2015 - Present

AMN Healthcare

San Diego, California

Capable of working independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities and clear sense of boundaries when addressing client needs

Processing all incoming calls, ensuring integrity of all personal information documented

Responsible for processing all previous work history for application process for the Sr. Recruiter

Cross referencing information into the data base system for review and credentialing

Answering Service Attendant

2007 - 2012

Scripps Green Hospital

La Jolla, California

Maintained a variety of setting with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate

Strong sense of and respect for confidentiality involving both clients and fellow employees, HIPPA Training

Warmly greeted visitors, responding to Doctors calls, staff, public, and outside vendors

Experience working with people in crisis consistently achieving a high satisfaction rate

Experience operating a complex telecommunication system

Patient Service Representative

2001 - 2003

Sharp Spectrum Court

San Diego, California

Good documentation skills including entering up to 300 intake calls, individually triaging each one

Scheduling experience having the ability to navigate a computer while on the phone

Good documentation skills including entering up to 300 intake calls, individually triaging each one

Warmly greeted victors, responding to Doctor calls, staff, public, and outside vendors

Customer Sales Associate

1994 - 2000

Nordstrom F.V. Mall

San Diego, California

Developed ability to motivate others towards achieving goals

Cash handling experience, processing up to $8,000 daily

Professionally lead groups with compassion and sensitivity while upholding goals

Motivated by directing mentoring and leading with diplomacy and tact

Promoted products and services

Built customer relationships and loyalty


Business / Communications

San Diego City College

San Diego, California

High School Diploma

Morse High School

San Diego, California

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