Customer Service Help Desk

IWU Kenneth

Tel: 410-***-**** Email: *******@*****.***

HELP DESK SUPPORT SPECIALIST/ANALYST

Career Profile

Personable, determined, and adaptive individual actively seeking an entry-level help-desk position to provide

exemplary service in a corporate administrative environment which will allow utilization of my

strong problem-solving skills and professional growth.

My exposure to diverse corporate and social demographics has enhanced/sharpened my professional/interpersonal skills while my experience working in IT customer service environment has strengthened my ability to work with others towards a common goal while helping me develop strong troubleshooting and problem solving skills

technical skill

Operating Systems

MS-DOS, Windows 3.x, 9x, 2000, XP, Vista, 7, Window 7/8/10, Server 2000, Server 2003, Server 2008, Mac OS, Linux (RedHat, CentOS.)

Infrastructure

Physical Hardware (Dell, HP, etc), Virtualization (ESXi)

Applications:

Jira, Confluence, Nagios/OMD, Microsoft Office Suite - Word, Excel, Access and PowerPoint

PROFESSIONAL EXPERIENCE

Help Desk Support Specialist

DataNix Technology LLC

Columbia MD. 21046.

August 2014 – present

Job Responsibilities:

Create help desk tickets in Service Desk Manager and Maximo ticket tracking systems

Provide support to end users on a variety of issues

● Identify, research, and resolve technical problems

● Escalate more complex incidents to second-level support personnel

● Document problems and conversations to create a log (tickets) that can be referenced by other technicians

● Reset passwords, unlock accounts using remote desktop and Active Directory

Touch Creations Inc.

Baltimore MD. 21218

January 2011 – August. 2014

Job Responsibilities

Manage user accounts and access to network resources

Reset password and access permissions on demand

Support remote installations, moves, adds and changes

Support Terminal Server and Virtual PC

Miscellaneous desktop/ network operations related tasks

Collaborate with senior staff and clients to resolve complex problems

Maintain system patches, monitoring, alerting and standard remediation

Education

Bachelors of Law.

Obafemi Awolowo University 2007 -2013

Ile-Ife, Osun State, Nigeria

References

Will be provided upon request.

Contact this candidate