Computer Lab Manager, Apple System Administrator

***** **** **** **

Houston TX *****

Mobile: 917-***-****

***************@***.***

OBJECTIVE

To secure a challenging position that allows me to utilize my knowledge and experience, as well as contribute my technical support and computer skills within an IT environment. EMPLOYMENT

10/10 – Present Pratt Institute Brooklyn, NY

Computer Lab Manager, Mac Specialist, Lab A/V Technician

• Research, test and deploy latest A/V technology for Academic Computer Labs (AMX, Extron, Kramer Tools, iRidium Mobile, TP Cloud)

• Package, test and deploy Windows (Winclone) package for Dual Boot Labs

• Build, Configure and deploy Mac Pros, iMacs, PC Desktops

• Image all Macs using JAMF Casper using NetBoot, create Mac images via Carbon Copy Cloner and Apple Disk Utilities

• Image and create all images for PC’s using Symantec Ghost

• SYSPREP Windows for use with DELL KACE MGMT SYSTEMS.

• Inventory Macs via JAMF Recon

• Remote support ARD for all Lab Macs

• Manage 17 Student workers to cover shifts in different labs across campus

• Create software packages using JAMF Software Composer for application distribution with ARD

• Maintain and support TEC Labs (Technology Enhanced Classrooms) located all over the Brooklyn Campus.

• Create scripts for log in automation on TEC lab Sympodium Mac Pros and teacher’s stations in Labs

• Create and maintain classroom shares and permissions for teachers and students using OS X Server and Active Directory

• Update and maintain Group Policies for specific SAT Labs

• Establish and maintain student worker calendar for SAT Labs

• Provide support for Multimedia stations in TEC Labs as well as teacher’s stations in campus labs consisting of LCD displays, Extron stations, Klass-Tech Podiums with Sympodium touch screen monitors and scalers, HD Projectors

• Provide support for Apple iPad and iPhone

• Install and manage IOS and IOS applications via JAMF Casper Remote 09/08 – 10/10 Coach, Inc. New York, NY

Apple Support Technician

• Build, Configure and deploy Mac Pros and Mac Book Pros

• Image all Macs using Casper

• Remote support ARD for Macs

• Administrator for the Font Agent Pro

• Project Lead on Symantec Administration Console Anti-Virus Server Configuration and Support

• Create packages for application distribution using JAMF Software Composer with ARD

• Creative Services Support Manager – Support for Adobe Creative Suite, QuarkXPress, Transmit FTP, Office 2004 & 2008

• Entourage, Lotus Notes and MS Outlook Support

• Create mobile accounts for the Macintosh environment and Active Directory authentication

Moises D. Gonzalez

02/02 – 09/08 National Basketball Association New York, NY PC / Mac Desktop Technician

• Build and configure Dell, Lenovo and HP laptops and Desktops

• Build and configure Apple PowerBooks, Macbooks, Macbook Pros, iMacs, Mac Pros and XServes

• Image all PC’s using Novell Zenworks and Windows XP SP2

• Image all Macs using NetBoot with various versions of OS X

• Remote support using Dameware for PC’s and ARD for Macs

• Administrator for the Extensis Suitcase Server and Symantec Antivirus Server

• Create packages for application distribution using JAMF Software Composer with ARD

• Creative Services Support Manager – Support for Adobe Creative Suite, QuarkXPress, Extensis Suitcase Client, Transmit FTP, Office 2004 & 2008

• Entourage, Lotus Notes and MS Outlook Support

• Create mobile accounts for the Macintosh environment and Active Directory authentication

• Audio Visual Specialist for all conference rooms through-out the NBA

• Project leader for NBA, WNBA and NBDL Events – All-Star, Finials, Euro Live, Basketball without Borders and various finance and marketing meetings throughout the United States

10/97 – 11/01 BBDO New York New York, NY

Helpdesk Manager

• Managed helped desk for 867 users on Windows and Mac OS platform

• Administered and implemented helpdesk call tracking software, three tier system linked with Microsoft SQL Server

• Created and administered users’ logon accounts to the Active Directory, Intranet, File and Exchange servers

• Trained users on various Microsoft Applications

TECHNICAL SKILLS

Software

Mac OSX, Windows XP, 7, 8 & 10, Adobe CS & CC, MS Office, Apple Keynote, iMovie, Pages, Numbers, Final Cut Pro, Motion, Compressor, File maker Pro, Boot Camp, Boot Picker, Boot Runner, Dell Kace Management, JAMF Casper Management & JAMF Mobile Device Management,

Hardware

Apple Hardware, Dell, HP, Lenovo, Samsung, Harmon A/V (formerly AMX), Geffen technologies, Extron EDUCATION

2014 – Present Apple Certified (Pending) New York, NY 2014 – Present AMX Programmer New York, NY

2013 – 2014 AMX Certified Installer New York, NY

2002– 2003 CompTia

Mid – Manhattan Adult Learning Center New York, NY A+ Certified

1997 – 1999 Mentortech Computer Learning Center New York, NY Microsoft Trainer

Microsoft Office Specialist

1995 – 1997 New Horizons Computer Learning Center New York, NY Microsoft Professional

1984 – 1988 Cardinal Hayes High School Bronx, NY

References furnished upon request

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