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Customer Service Manager

Location:
Chicago, IL
Posted:
June 30, 2016

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Resume:

PO Box *** / *** N *st St

Tonica, IL *****

815-***-**** or 815-***-****

acvij0@r.postjobfree.com

MONICA KREISER

EXPERIENCE

TONICA GRADE SCHOOL DISTRICT #79

Confidential Secretary

March 2006 to Present

Manage front office of the school; answer all incoming calls, intercoms from classrooms and bus radios; Daily contact with students, parents and community

Responsible for filing records, student medical files and correspondence

Management of student database system and all daily attendance

Submit electronic reports to the State Board of Education

Transportation Manager for bus routes and athletic events

Calculation of GPA’s, diplomas and report cards

Update the school website as needed

Member of the Student Handbook and School Safety committee

Daily use of Micro Soft Office

Calling and scheduling of substitutes for all staff

Manage the student activity fund

RELIABLE CORP / OFFICEMAX

1991 to 2006

Customer Service Associate / Resource Team / Sourcing Specialist / Customer Service Supervisor

Answered incoming calls for problem resolution

Expedited orders

Drop shipped special order items direct from vendors

Managed the on line customer database for conformity to guidelines

Managed a team of 15+ associates, responsible for their job performance, reviews and discipline

Interviewed for new hires and worked with Human Resources Department as needed

REFERENCES

Kim Goodbred

EMT / Oglesby Ambulance and Putnam County EMS

815-***-****

Jennifer Skinner

Nurse/ St. Margaret’s Hospital

815-***-****

Sarah Walczynski

Analyst / Country Financial

815-***-****

Jessica Schneider

Bookkeeper / LaSalle Peru High School

815-***-****



Contact this candidate