Customer Service Manager
Resume:
Tonica, IL *****
*********@*****.***
MONICA KREISER
EXPERIENCE
TONICA GRADE SCHOOL DISTRICT #79
Confidential Secretary
March 2006 to Present
Manage front office of the school; answer all incoming calls, intercoms from classrooms and bus radios; Daily contact with students, parents and community
Responsible for filing records, student medical files and correspondence
Management of student database system and all daily attendance
Submit electronic reports to the State Board of Education
Transportation Manager for bus routes and athletic events
Calculation of GPA’s, diplomas and report cards
Update the school website as needed
Member of the Student Handbook and School Safety committee
Daily use of Micro Soft Office
Calling and scheduling of substitutes for all staff
Manage the student activity fund
RELIABLE CORP / OFFICEMAX
1991 to 2006
Customer Service Associate / Resource Team / Sourcing Specialist / Customer Service Supervisor
Answered incoming calls for problem resolution
Expedited orders
Drop shipped special order items direct from vendors
Managed the on line customer database for conformity to guidelines
Managed a team of 15+ associates, responsible for their job performance, reviews and discipline
Interviewed for new hires and worked with Human Resources Department as needed
REFERENCES
Kim Goodbred
EMT / Oglesby Ambulance and Putnam County EMS
Jennifer Skinner
Nurse/ St. Margaret’s Hospital
Sarah Walczynski
Analyst / Country Financial
Jessica Schneider
Bookkeeper / LaSalle Peru High School
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