Manager Project

Ignacio Tapia

682-***-**** ********@*******.***

Senior IT Executive

Process Improvements Quality Assurance Project Controllership

Proven executive professional with over 20 years of enhancing IT operations and ensuring delivery of projects in a timely manner. Skilled at collaborating with all members of departments focused on establishing and refining service delivery processes. Provide high-quality oversight over employees involved in projects and delivery operations. Coordinate efforts for evaluating customer feedback to make necessary improvements.

Team Management

Solutions Driven

Strategic Planning & Analysis

Process Improvements

Customer Satisfaction

Leadership Development

Change Management

Employee Accountability

Staff Development

Collaborative

Executive Communications

Project Management

Professional Experience

HCL AMERICA, Fort Worth, TX October 2014 – May 2016

Program Manager (PepsiCo, Estee Lauder)

Partner with interdisciplinary teams from various companies to streamline Datacenter migration and operation processes with increased efficiency. Lead change management processes that proactively identify project changes and incorporate impact analysis.

Reduce unnecessary revisions by openly communicating project specifications and timetables with customers.

Lead SAP Datacenter migrations across different geographical sectors (Asia, middle east, Europe, Latin America)

Coordinate integration activities in SAP solutions (ECC, CRM, SCM, BI, XI)

Act as primary liaison with customers and stakeholders to discuss client requirements and project progress.

Conducted extensive revisions for datacenter readiness preventing problems during cutovers.

Develop effective planning process for creation of integrated project schedule encompassing all aspects of program.

Tracked different projects making sure they completed timely to comply with the overall migration (Datacenter services, monitoring, backups, DR, HA, escalation processes, etc.)

TEXTRON, Fort Worth, TX August 2010 – October 2014

Enterprise Infrastructure Operations Manager, November 2013 – October 2014

Spearheaded development of mobile solutions, corporate delivery, data protection, and BYOMD focused on enhancing business operations. Provide infrastructure service vision, enable innovation, and leverage IT trends that create business opportunities.

Tracked and assessed trends on cloud solutions for unstructured data and ensured operational effectiveness for storage, servers, backups, cloud solutions, StorSimple, BizCloud, and VMWare.

Project manager for transitioning company-wide personnel from laptops to tablets.

Reduced IT costs by deploying innovative infrastructure solutions for all Textron Business units

Program manager for all strategic technology initiatives to build and maintain enterprise infrastructure projects. (Datacenter consolidation and virtualization)

Close collaboration with the Network team for capacity planning and Secure remote access (VPN, Firewalls).

SAP CoE Global Technology Manager, August 2010 – November 2013

Delivered technology SAP solutions for all departments within organization including infrastructure, software, and middleware. Recommended new technologies and organizational opportunities for implementation focused on increasing productivity.

Documented all SAP security department inquiries to streamline audits and data management.

Reduced IT operation costs by implementing efficient technology solutions including server visualization, DB compression, and data archiving.

Negotiated contracts and agreements with service delivery partners and outsourcing providers.

Program Manager for SAP Upgrades and application consolidation on one single platform.

Organized internal conferences to present SAP initiatives and roadmaps with all Business Units.

Oversaw ABAP development for ECC and CRM new functionality.

SAP Project manager for a companywide program (Business Systems modernization)

HYUNDAI MOTOR MANUFACTURING, Montgomery, AL January 2005 – August 2010

IT Operations and Datacenter Manager

Established high tech and technologically innovative IT solutions for operations and datacenter services. Administered infrastructure services for Unix systems, Enterprise backup and restorative services, SAP Basis, database service, and helpdesk and desktop support.

Conceptualized and delivered infrastructure technology roadmaps and high computing capacity.

Reduced operational costs by over $900K per year by negotiating contracts with outside vendors.

Revamped datacenter on-call support action plans including customer escalation policies and procedures.

Project manager for Datacenter expansion and SAP upgrades.

Doubled datacenter operations to enhance services provided for Hyundai corporation.

Created disaster recovery solutions for corporation to reduce issues of manufacturing facility.

Directly supported SAP functional teams PP, MM, SCM, FI, CO.

Project manager for Datacenter expansion and SAP upgrades.

DIVEO DE MEXICO, Mexico City December 2002 – January 2005

Datacenter Operations Director

Tasked with resolving datacenter operations inefficiencies by providing innovative infrastructure services, co-location of servers, systems administration, and outsourcing solutions. Developed and deployed team building opportunities for departments focused on enhancing personnel development and retention.

Supplied elite support for over 150 customers with over 400 servers including helpdesk support, Windows and Unix platforms, professional services and security.

Decreased operations expense by 35% by implementing technology maintenance and renovations.

Increased delivery of IT services by redesigning customer service and administration procedures.

Program manager for ATT’s Datacenter relocation including maintaining services to customers.

Increased customer satisfaction to 80% by revamping helpdesk customer service operations.

HEWLETT PACKARD, Atlanta, GA August 2001 – December 2002

SAP World Wide Support Team

Administered quality coordination of technical projects in support to SAP rollout. Expertly recommended IT improvements including data loading processes and security management procedures.

Migrated Informix database to Oracle solution to enhance productivity and increase efficiency.

Developed and designed DRP procedure and implemented Openview suite for automatic notifications.

INFORMIX, Mexico City January 2001 – July 2001

Project Manager

Provided management expertise to deployment of tuning project for 1.8 TB SAP instance for large power corporation.

Negotiated with outside vendors to ensure timely delivery of resources and service providers.

Increased customer satisfaction ratings by delivering high quality projects on time and on budget.

***Additional experience as SAP Basis Consultant, Client/Server Unix Support Engineer, Consulting and Design Engineer, and Support Account Specialist. Information upon request

Software Proficiency

ECC BW/BI CRM SRM Mii Portal HANA EBP Solution Manager

SAP Content Manager IaaS SaaS Cloud Services ITIL SOX

Education & Credentials

Bachelor of Science, Computer Systems Engineering

ITESM – CEM

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