Help Desk Analyst

MICHAEL MURPHY

Wylie,TX Home: 510-***-****

*************.***@*****.***

QUALIFICATIONS

TECHNICAL SKILLS

O/S: Windows 2000, XP, Vista, 7, 8, 8.1, 10, Chrome, Linux (Ubuntu, Tails).

Hardware: Desktop PC/Laptop and printer Refurbishing following standardized checklist for system diagnosis. Upgrades and replacement of internal components (Hard disk drives, motherboards, CPU’s, RAM, optical drives

Software: Software Installations (Windows OS, Chrome OS, HDD Data-Wiping, Peripherals, System delivery/setup).

Applications: Outlook, Microsoft Office Suite, Excell, Powerpoint, Word, Anti-Virus and Malware Removal (Norton, McAfee, Security Essentials, Malwarebytes, Spybot). Remote Desktop Access (Windows Remote Desktop, Team Viewer, Real VNC).

EXPERIENCE

CompuCom Systems, Inc. (Suntrust) (Matrix Staffing)

Help Desk Analyst Dallas,TX April 2016- Current

Help desk analyst that takes inbound calls via Cisco toolkit and provides technical software assistance in the form of password resets, Active Directory, Mainframe, Outlook repair, Microsoft office, Windows, PC remote, Good app and troubleshooting assistance related to computer hardware by rebooting or placing order for field tech to service documenting with Maximo ticketing system.

Hewlett Packard (Insight Global)

Data Center Technician Plano,TX October 2015-April 2016

Data center technician with responsibilities to load/unload tapes for business data back up, monitor systems, repair drives with reset or command line, respond to customer emails and document tapes leaving to and coming from Iron Mountain,

US Post Office Oakland,CA May 2005 – September 2015

Call Center Representative/Mail Handler

Call center representative (November 2013 – December 2015) that answered general customer service questions. Mailhandler (May 2005 – November 2013) that drove forklift and Jitney machines to load/unload mail containers & performed routine maintenance of mail handling machine as well as Shift Lead for QWL team (Feb 2006- Oct 2012) that brainstormed safety ideas then submitted proposals to management.

OTX, Oakland, CA October 2014 -December 2014

Intern Assembling computers, adjusting settings and installing anti-virus software

EDUCATION

Web Developer Class by Rob Dey (online) May 2016 - Pressent

Ruby on Rails

Microsoft Virtual Academy (online) December 2015- January 2016

Networking Basics

Stride Center, Oakland, CA July 2014- December 2014

A+ Certification

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