Over 7 years of experience as a Business Analyst with successful delivery of multiple projects.
Experienced in eliciting requirements, business process modeling, technical documentation and software testing.
Extensive experience on AML concepts in the areas of CDD, OFAC, transaction monitoring, Fraud and suspicious activity reporting.
Good knowledge on credit card analytics, credit card rewards, credit risk, Enterprise resource planning (ERP), Basel II compliance and mortgage loan origination process.
Proficient with phases of Software Development Life Cycle (SDLC) with comprehensive knowledge of requirements analysis, business process analysis and use case modeling.
Strong knowledge of Software Development Life Cycle (SDLC) including: Waterfall, Agile Methodology (such as Scrum), and Rational Unified Process (RUP).
Experience in Conducting Joint Application Development (JAD) sessions, requirement elicitation sessions, workshops, interviews sessions with Subject Matter Experts (SMEs)/end users/development group/Client, asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
Excellent business writing skills essential for producing various business documents such as Scope & Vision Document, Business Requirements Document (BRD), Functional Requirements Document (FRD), Requirements Traceability Matrix(RTM)
Experience in analyzing and creating Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Wireframes & Screen Mock Ups using MS Visio and Axure RP.
Prowess in conducting GAP Analysis, Strengths, Weakness, Opportunities and Threats (SWOT) Analysis, Impact Analysis, Risk Analysis, Data Analysis & visualization (Tableau)
Testing expertise, Strong understanding of Integration, Functional, System, Regression, End to End & User Acceptance Testing.
Proficient in executing SQL queries for generating reports using SSMS (SQL Server Management Studio).
Excellent in both, independent and collaborative work environments, with quick learning abilities, excellent communication skills, presentation skills, and problem solving skills.
Bachelor of Engineering, India
Scrum Agile, Waterfall, Rational Unified Process (RUP), RAD
Business Modeling Tools
MS Visio, MS Project, MS Excel, MS Word, MS PowerPoint, MS Publisher, Axure, Balsamiq
Oracle, MS SQL Server
Database ETL Tools
SSMS, SSIS, SSRS
SQL Queries, Views, Joins
PNC Bank, PA Jan 2015-Present
PNC Financial Corporation is a U.S. based bank holding company specializing in credit cards, home loans, auto loans, banking, and savings products. The scope of the project is to facilitate PNC’s corporate Online Banking Portal – PINACLE which provide secure, one stop access to all PNC’s online treasury solutions to the Strategic partners.
Member of Business Analysis team at PNC PINACLE.
Responsible for capturing functional as well as non-functional requirement for new strategic partner of PNC.
Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
Involved in the creation and maintenance of the Workflow plans and artifacts
Create swim lane diagrams in MS Visio for better understanding of stakeholders.
Create context diagrams, activity diagrams as part of functional requirement specification document.
Resolution of conflicts between development and implementation teams.
Performed UAT training and testing to ensure proper compliance of goals was met.
Provided active support with variety of project management, special projects, corporate initiatives which had significant impact on organization and its business operations.
Provided subject matter expertise in AML, KYC and different payment systems.
Involved in project management activities like assigning tasks to the team and approving the timesheets.
Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, SWOT analysis, HP Service Manager, Actuate, Java Portal.
Provident Bank, NY Nov 2013 – Dec 2014
Provident Bank is a loan holding bank. The project was for their Loan Origination system that helps an originator in determining a borrower's creditworthiness and the acceptability of the loan application.
Drawing together enhancement requests and changes required as per business specifications for Loan Prospector
Analyzed and initiated enhancements required in the Mortgage sourcing application and Non-Performing loans as a part of maintenance for home buyers.
Did complete documentation of Loan Mitigation Work Station process and jobs
Analyzed the credit report for existing and or past repayment on mortgage, installments, revolving, collections, repossessions, foreclosures and bankruptcies.
Guiding business users in selecting the requirements for setting up AML, KYC systems, Transaction surveillance and pattern analysis.
Analyzed gaps for training purposes between existing application and after integration of the new one
Segregated requirements into high level and low level Use Cases, UML, Sequence Diagrams and Activity Diagrams using Microsoft Visio.
Worked with technical leads to design and implement the application development environment for Empower project
Conducted functional walkthroughs, JAD sessions, UAT sessions, and assisted the development of User Guides and Manuals for customers.
Worked with IT Team for development, testing, implementation and user acceptance
Organizing weekly Project status meetings with business users and updating project plan and status reports
Collecting sign offs and approvals from business users and keeping them in MS SharePoint controlled environment.
Environment: MS-Project, MS-Visio, MS-Office, Oracle, SQL
Arvest Bank, Missouri Sep 2012– Oct 2013
The main goal of the project was to redefine the automation of Mortgage Loan Process beginning with customer initiation to the title transfer. The system performed all the business functions of the loan process such as Account setup, new Loan set up, Escrow analysis, the Appraisal, Credit Analysis and the title functionalities. My job was to assist in the automation of loan origination, loan processing, and document management and Login functionalities of the system.
Worked as a BA to support the re-design of the automated Mortgage System
Analyzed the existing system and business process flow by understanding preset business rules and conditions
Worked with data flow diagrams, data analysis, and Process flow diagrams
Facilitate and managed the meeting, interviews with SMEs from various areas
Conduct interviews with key business users and used other fact finding techniques to collect requirements and business process information
Conducted surveys and brainstorming sessions with SMEs for requirement gathering
Performed extensive requirement analysis including data analysis and gap analysis
Designed and developed different project development documents based on SDLC methodology
Worked actively in the preparation of Business Requirement Documents, Functional Specification Documents and Change Request Documents.
Designed and developed Use Cases and many other UML models using Microsoft Visio.
Communicated and interacted with Development teams across multiple groups to ensure integration of AML application with multiple applications.
Worked closely with QA teams to define test cases and execute test plans
Involved with the technical teams during implementation such that right business requirements are being translated into the system
Assisted the project managers in feasibility analysis-schedule, technical, economical and operational feasibility
Performed GAP analysis processes to understand the key findings, the short term considerations, the long term considerations and its benefits.
Environment: MS Visio, MS Office Suite, Test Director, UML, Windows XP, Test Director, MS Project
Allstate Insurance, IL Jun 2011 – Aug 2012
As a Business Analyst I worked on an online insurance handling application that facilitates the users to find the right insurance according to their individual needs. The application creates an account for the users after they get an online quote on Auto or Home Insurance. Once logged in, they can view the quote, retrieve a quote or buy an insurance policy. They can also report a claim, pay their monthly bills, view past payments and can learn about other insurance policies such as Life or Renters Insurance.
Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SME.
Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
Identified all use case components including basic, alternate and exception flows.
Prepared the Business Requirements Document (BRD) and the Use Case Specification Documents using Rational Requisite Pro as requirement gathering tool.
Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
Constructed Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.
Actively participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
Participated in Change control meetings recommending appropriate action after analysis of changing requirements.
Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
Carried out detailed and comprehensive business analysis with the RUP methodology.
Provided project manager with regular status updates assisting the overall project management initiative.
Environment: RUP, Oracle 9i, PL/SQL, Rational Requisite Pro, Microsoft Visio, UML, HP QC 11.0, Microsoft Office (Word, Excel, PowerPoint) Windows XP.
Bajaj Allianz, India Jan 2010 –May 2011
Bajaj Allianz General Insurance offers technical excellence in all areas of General and Health Insurance as well as Risk Management. The project involved developing an application that took care of online account services which included Bill paying, Checking the bill history, changing customer profile, ordering auto insurance ID cards and Modifying the load provider details.
Reviewed the Business Requirement documents (BRD) with the business analyst and development team to understand the architecture and functionality of the application.
Attended JAD sessions with Business Analyst to review functional requirements.
Involved in all stages of testing process–Development of Test scripts and Test cases based upon requirements for Functional Testing, Regression Testing, Integration testing and support for User Acceptance Testing.
Responsible for weekly status updates showing the progress of the testing automation effort and open issues to be resolved.
Developed test automation scripts for Regression, Functionality, and GUI testing.
Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro. Created data, functional and quality requirements.
Involved in version control management for storage and distribution of documentation using Rational Clear Case.
Developed Traceability Matrix to trace each requirement to test cases.
Worked with management to create and communicate critical information to the user community via email and discussion boards.
Environment: Oracle basics, SQL, Quality Centre.
Bharat Petroleum Corp. Ltd. India Jul 2008 –Dec 2009
Junior Business Analyst
Bharat Petroleum Corporation Limited (BPCL) is an Indian state-controlled oil and gas company headquartered in Mumbai, Maharashtra. BPCL has been ranked 229th in the Fortune Global 500. Project was to develop an On-premise Enterprise Content Management System (ECM), consisting of different modules like capture, manage, store, preserve, and deliver.
Interview Business Stakeholders and author Business Requirement documents(BRD) in lucid format.
Create mockups and to-be process flow diagrams of the given system using Rational Rose.
Create rules-based workflows to dictate the flow of the document through the organization.
Develop document management functions like version management, search and navigation.
Support access management related activities by documenting roles and sharing rules for various groups within the organization.
Increased efficiency, improved control of information, and reduced the overall cost of information management for the enterprise.
Environment: MS Visio, MS Project, MS Office, MS Excel.