Manager Management

Rick Morton Mesquite, TX 214-***-**** **********@*********.***

Senior IT Manager Specializing in Application Development & Support

Highly technical leader with extensive experience in the development, implementation, maintenance, and management of enterprise applications and software that enhance and support critical business needs. Excels at building, mentoring, and managing on/offshore application support and development teams. Expertise in service level management and delivery with a track record of consistently meeting all service level agreements. Strong project management background with the ability to achieve all project deliverables on-time and within budget. Proven success in driving continuous improvements that enhance the stability, availability, and reliability of applications, data, and systems.

Core Strengths

Technical Leadership Software Development Lifecycle ITIL Standards Web Application Management Project Management

Incident & Problem Management Service Level Management & Delivery Data & Documentation Management

Software Development Database Design & Analysis Electronic Data Interchange COBOL Programming Agile & Lean

Off Shore Team Management Change Management Client & Account Management Disaster Recovery & Business Continuity

Career Progression

CAPGEMINI, North America 2004-2016

Critical Patch and Operations Manager (2015-2016)

Built, developed, and managed a cohesive team of five charged with tracking security vulnerabilities from identification through implementation. Provided initial team strategy and vision and collaborated in planning, implementing, and performing validation activities. Met all service level agreements (SLAs)and tracked aging incidents to ensure all service incident tickets were resolved. Reviewed change requests for required documentation, process adherence, and closure.

Collaborated with Lean Management team to setup and validate data feeds from Remedy as a subject matter expert.

Led four teams of 12-24 professionals in reviewing and accurately updating CMDB information, support group naming standards, and helpdesk performance improvements.

Challenged to execute Security Vulnerability Patching for all servers using Capgemini supported applications to increase compliance levels 39% (from 60% to 99%) for a current client.

Played key role in the requirements and testing of a migration from Remedy to Service Now; monitored Incident Ageing for the account, assigned tasks, and notified managers of upcoming deadlines to meet SLAs.

Service Delivery Manager (2004-2015)

Promoted to Service Delivery Manager to oversee energy trading, load estimating, settlements, and interfaces with the Electric Reliability Council of Texas. Provided service delivery for corporate web-based applications and led application development, maintenance, and support for Power Plant, Mining, and Nuclear Operations. Oversaw and supported power generation, mining and environmental systems, documentation updates, and various projects. Managed local, remote, and offshore resources.

Integrated Lean methodologies and drove continuous technology enhancements that reduced run time, improved reliability, and increased data availability; led the implementation of an ETL process that reduced incidents 90% while decreasing run time 75%.

Setup a new offshore support teams to support web-based applications on Windows based servers using .Net, IIS, VB, WebLogic, SQL Server, and Oracle Databases; oversaw the transition of all processes from local onsite teams to offshore teams in India including training the new multi-national teams and updating standardized documentation.

Spearheaded and implemented new process improvements that increased offshore team performance along with client satisfaction levels resulting in being selected to transform the Energy Trading team.

Service Delivery Manager (Continued)

Revised, replaced, and added new applications using Agile methodologies to support the transition of a client from a Zonal based energy market to a Nodal based environment.

Instrumental in planning and executing a complex, large-scale Data Center migration with limited downtime.

Generated $1M in annual costs savings by migrating outdated, expensive hardware and servers to current, reliable, and cost-effective technologies.

Implemented a standardized format for documenting high-level applications that clients can use to support hardware/software upgrades.

TEXAS UTILITIES 2001-2004

Corporate Applications Lead

Led the development and maintenance of corporate applications including PeopleSoft financials, tax, content management, employee expense, real estate & Right of Way, and supply chain (American Software). Supported web-based applications with .Net, Java, IIS and WebLogic.

Chosen as insource support lead for Texas Utilities Financial System; built, trained, and mentored a high performing support team in technical processes to support the system.

Instrumental in delivering multiple Supply Chain and Accounts Payable application projects as a Lead and Developer.

MODIS CONSULTING 1996-2001

Senior Consultant

Executed multiple software conversions to a compliant Y2K version for supply chain and manufacturing clients. Played an integral role in project planning, development, testing, and installation for multiple companies in both individual and small team settings. Troubleshot and resolved issues rapidly.

Developed and implemented comprehensive training materials for Merle Norman Cosmetics Company and served as a subject matter expert to both clients and internal staff including training and guiding them on application support.

Partnered with Texas Utilities to support a critical Supply Chain application (PMMS) and to develop a web-based front- end using Java, WebLogic and MQ.

Early career history includes Project Manager, Systems Analyst, & Programmer Analyst at TEXAS UTILITIES along with Programmer at COMPCO COMPUTERS & ELECTRONIC DATA SYSTEMS.

Education and Certifications

TEXAS A&M UNIVERSITY, Commerce, TX

Bachelor of Science in Computer Science

ITIL Foundations V3 Certification

Technical Skills

Project Management Software: Microsoft Project, Project Portfolio Management.

Business Systems: American Software Manufacturing & Supply Chain Applications, People Soft Financials, Trading, Settlements, Lodestar, EZPay, ECM, Remedy, Service Now, Various Custom Applications.

Programming & Scripting Languages: Cobol, ALC, PL/I, JCL, Java, VB, DB2, PL/SQL VSAM, SQL and Oracle.

Software: Microsoft Office Products

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