EDUARDO A. CUERVO
Proven reliability in the operating systems and hardware support of mission critical systems in a multi platform environment, including Linux, Solaris, Windows and VMware
Experienced systems administrator with more than 14 years experience. Consistently recognized for outstanding achievement that resulted in hundreds of thousands in cost savings, smoother operations and improved systems stability. For the last 7 years supported a large-scale infrastructure, mostly Linux and VMware, on government contracts, including systems deploying, patching, rebuilding, troubleshooting and developing scripted solutions for multiple issues.
Detail oriented with strong analytical and troubleshooting skills. Bilingual English-Spanish. Excellent time-management, organizational and documentation skills. Fast learner. Trusted, dependable team player. When challenged: Dive into the issue and don't stop until a solution is found.
Highlights of IT Skills
Strong experience in server hardware and configuration, remote access, RAID controllers, etc.
Linux (mostly RedHat distros)
Basic Networking, TCP/IP, DHCP, DNS
Windows NT4, 2000, XP, Vista, 7
Windows 2000, 2003, 2008, 2012 Servers
WMware, ESXi, vCenter Server
vSphere, clustering, load balancing, migrations, builds / import / export
VMware Converter Standalone
Symantec Backup Exec & System Recovery
Dell Blade Centers
Dell / IBM Tape Libraries
A+ Certification, 2001
MCP Certification, 2001
LPIC-1 Certification, 2012
VCP-510 Certification, 2013
10/2008 to Present (F/T)
Systems Administrator III at Ultra Electronics - SOTECH, Prologic and 3eTI, (Formerly Special Operations Technology, Inc, Annapolis Junction, MD).
Operating systems and hardware support of a large number of systems, most of them remote, unattended, plus remote and local headquarters.
Deploying, patching, rebuilding, troubleshooting and developing scripted solutions for multiple issues, including recovery after power outages, time drifting on aging equipment and users authentication, work that earned me 4 company Outstanding Achievement Awards.
Managing and maintaining a VMware infrastructure with multiple datacenters and numerous clusters of Windows and Linux systems, including periodic backups of key VMs and optimization of configurations depending on workload.
Implemented solutions for the safe shutdown of the VMware ESXi hosts to safeguard the infrastructure in the event of power outages for two different scenarios: Using APC tools for systems on APC UPS and using RCCMD for systems running on GE UPS. This dramatically incremented the stability of the systems.
Created multiple NAS storage systems using decommissioned servers with high storage capacity, using Linux operating system and tools. These devices are used as NFS data stores on the VMware infrastructure and as backup storage. This saved hundreds of thousands.
Documented all implemented solutions that I created.
Translated into Spanish multiple documents in support of the Business Development department.
In 2012, was promoted to Systems Administrator III.
09/2004 to 09/2008 (F/T)
Retail Sales Consultant for AT&T Mobility, Miami, FL.
SME (Subject Matter Expert) for data products and services. Consistently met or exceeded sales quota. Received Director’s Achievement Award for outstanding contribution in November 2005.
07/2004 to 09/2004 (Contract)
Consultant for ARC (now Pomeroy IT Solutions). Assigned to a Dell project upgrading the IT infrastructure of Wyndham Hotels and Resorts properties in South Florida. Responsibilities included: workstation replacement, OS upgrade from NT4 to XP Pro (using RIS and preserving local users’ profiles), domain migration, setup of multiple client-server applications, email, and internal hardware replacement. Highly complex WAN environment with multiple sites, multiple domains and mixed operating systems: Windows NT4, 2000, XP, and Server 2003. This environment included Active Directory, MS Exchange, MS SQL, Citrix, MS Office and specific client-server applications for sales, accounting and property management.
06/2003 to 06/2004 (F/T)
IT and technical support manager for AM Design (medical software developer). Miami, FL.
Windows NT / 2000 / XP LAN infrastructure maintenance. Hardware, software, MS Office, Internet access, T1, DSL and firewall configuration. Customer tech support by phone, including advanced remote assistance tools like Citrix Metaframe, Windows Terminal Services, NetOp, and Symantec pcAnywhere. On-site tech support, installations and computer repair as required. Application maintenance, using Visual FoxPro 6 to code electronic data interchange routines compliant with new government standards.
04/2003 to 06/2003 (P/T)
The Answer Group (TAG). N Lauderdale, FL. Tech support for BellSouth Fast Access Internet Services.
10/1997 to 04/2003 (F/T)
Radio Shack, Miami, FL. Fully certified Tier 4 Sales Associate, exceeding the minimum of $200K a year in sales required to retain this rank. Consistently among the top 30 sales associates in the entire district.
01/2002 to 06/2002 (P/T)
Computer instructor for A+ Certification courses at a local technical school. (FastTrain, Miami campus).
10/1997 to present (Freelance)
PC & Network consultant. Computer & network trouble-shooting, hardware building, installation, configuration and upgrade. Software installation and configuration.
1987 to 1991 (F/T)
Software Engineer. Applications development for the Metallurgical and Mechanical Industry. Antillana de Acero Steel Mill. Most relevant: An application created to predict the mechanical properties of Carbon Steel from its chemical composition, based on mathematical models developed by the research team. (Turbo Pascal 5.5)
1983 to 1987 (F/T)
Chemist. Environmental Engineering. Ministry of Basic Industry. Chemical Research Center. Applications developed to handle the high amount of data from surveys. Code written to process Streeter & Phelps model (Dissolved Oxygen in highly polluted water) (N88 BASIC)
Universidad de La Habana. Havana, Cuba. Master’s in Chemistry, 1983.
Five and a half years plus thesis. GPA: 4.05. Thesis: 5.00 on a 5.00 scale.
Fast Train College. CompTIA. A+ and Microsoft MCP Certifications, Miami FL, 2001
Structured Programming in Turbo Pascal, University of Havana, 1990.
Turbo Pascal Graphics Library, INSAC Training Center, (Havana), 1990.
Computer programming (BASIC), CIQ (Internal Post-graduate course), 1986.