Litigation Support Analyst

ADENIKE O. FABAYO

WESTERVILLE, OH ***** *******@*****.*** 7-32-485-****

www.linkedin.com/in/princessadenikefabayo

PROFESSIONAL SUMMARY

Experienced Business Analyst with over 9 years work in Litigation supporting eDiscovery Attorneys, Outside Counsel, Vendors, IT Department, Compliance and Human Resources.

Excellent Customer Service and Communication Skills, Detail Oriented, Result Driven, Eager and Open to Learning New Skills.

SKILLS

Microsoft Windows ME/XP/7/iSpace and Mac OS

Microsoft Office Suites 2007/2010

Programming Languages: C++, Other: HTML

Software Applications: Oracle PeopleSoft, Semantic Enterprise Vault, Uber, Discovery Accelerator, Norton Ghost, Encase, Exterro Fusion, ExMerge, Discovery Attender, Actiance, Autonomy Digital Safe, ScanPST, Robocopy, Pega, Clarewell and Relativity. CAREER HISTORY

JPMorgan Chase, OH / NJ / NY 2012 – Present

Business Analyst/Quality Control, A ugust 2014 – Present JPMorgan Chase eDiscovery – C olumbus, OH

Responsibilities include, but not limited to, the Quality Assurance (QA) queue monitoring, project assignment to peers, making sure matters meet the Service Level Agreement (SLA). Peer training as a Subject Matter Expert (SME), User Acceptance Testing (UATs), suggesting process improvement ideas to the leadership team, determining root cause analysis on recurring issues, verifying data sources and heritage firms, perform data completeness and quality check, delivering data via secure File Transfer Protocol (FTP), participating in Risk and Control Self Assessment (RCSA) audits and weekly management meetings, completing ad hoc requests, creating and updating work instructions, Standard Operations Procedure (SOPs), Departmental documentations and work on other projects as required.

Business Analyst Project Manager, N ov. 2012 – August 2014 JPMorgan Chase eDiscovery – N ewport, NJ

Confirmed data collection request scope, data sources and custodian information including hire, termination dates and heritage firm information. Determined if data collection required Data Privacy Clearance (DPC) and obtained it as applicable. Researched pre existing data within the search parameter. Submitted requests into the GTI database. Communicated findings to the Chase Legal Department, updated the Legal Data Request database and Daily Metrics Report. Tracked projects from receipt to delivery, escalated issues to management and the requestor as needed. Created Research and completion reports, closed matters within given SL. Processed different data types such as Lotus Notes Tape files (.NSF) removing secure off for decryption, PST files, EML files, Bloomberg, Instant Messages for final delivery to Clarewell and or Relativity for first pass review. Continued on Page 2

ADENIKE O FABAYO – Page 2

WESTERVILLE, OH 43081 *******@*****.*** 7-32-485-**** www.linkedin.com/in/princessadenikefabayo

JPMorgan Chase ( continued)

Business Analyst/Project Manager, M ay 2012 – Nov. 2012 Experis/JPMorgan Chase Legal and Compliance – N ew York City, NY Liaised between Chase attorneys/litigators, Chase eDiscovery, outside counsel as required. Performed data reconciliation, monitored all assigned matters from start to completion, submitted requests to the Legal Data Request Database (LDR) per attorneys’ instruction. Transferred collected data to the 3r d party vendors for processing, reported back to the attorney once data was available for reviews. Merck Pharmaceutical (Contractor), R ahway, NJ August 2007 – May 2012 Data Retention/Collection Analyst

Performed data retention, data collection, data preservation, and data delivery. Wrote and updated departmental SOPs and other documentations. Participated in User acceptance testing. Added data to the retention and collection databases.

BASF/Siemens (Contractor), Florham Park, NJ J anuary 2007 – May 2012 Data Migration Analyst

Managed old computer data backup to the migration servers. Restored data to the new computers and installed old and new software applications. Installed computer hardware, desktops, and laptops with docking stations. Disposed old computer removal per company’s policy. Rutgers State University, Newark, NJ N ovember 2004 – O ctober 2005 Lab Consultant

Performed PC, printer and MAC maintenance, upgrades and troubleshooting. Cleared paper jams, changed drums, toner and monitored printing jobs in the lab. Helped Users with computer applications, created new accounts and unlock current accounts, provided face to face and phone support. Recorded head counts, issued trouble tickets and escalated issues to Helpdesk Level 2 as needed.

EDUCATION

Rutgers, The State University of New Jersey & New Jersey Institute of Technology, Newark, NJ Joint Program, Bachelor of Arts Computer Information Systems, 2005

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