Administrative Assistant
Resume:
Jacksonville, FL *****
*.*********@*****.***
DAVID DRESSEL
OBJECTIVE
To gain the experience and knowledge needed to further my career as an Administrative Assistant. I just graduated with an Associate in Science in Computer Information Technology from Florida State College at Jacksonville on April 29th, 2016.
SKILLS & ABILITIES
Very Proficient Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)
Type 50 Words Per Minute
Extensive Math Knowledge
Operate and Drive a Forklift
Achieving Customer Satisfaction
Learning New Software Quickly
Managing Personnel and Ensuring tasks are completed in a timely manner
EXPERIENCE
Hungers End America
January 2016 – April 2016
Web Design Internship
January 2016 – April 2016
I was working with a client to redesign the web site and customize and their web site to their satisfaction. The redesign of the web site include HTML5 and CSS coding as well as text formatting, adding and removing photographs and slideshows. Other tasks include updating the mobile platforms including text, colors, and more. I was doing a real good job with the web site and then the client decided they would like to do another major change and we decided that once I graduated that we would together on completing the web site so that they can have it launched by the end of the year.
Jimmy John’s, Jacksonville, Florida
June 2014 – Present
Assistant Manager
May 2016 – Present
Promoted to Assistant Manager after showing passion, responsibility, a hard work ethic, and being able to manage a staff efficiently and effectively. My responsibilities includes managing all functions of a Jimmy John’s restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift. Other Job responsibilities includes: Perform all duties of Inshoppers and drivers. Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance. Also performs interviews in a hiring process. Provides on-the-job training for new employees. Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft. Assists in the supervision of the preparation, sales, and service of food. Ensure that every customer receives world-class customer service. Completes daily food preparation. Executes systems and procedures with 100% integrity and completeness. Completes daily and weekly paperwork. Responsible for 100% of the cash drawers at all times during the shift. Audits previous shift’s systems and procedures for 100% integrity and completeness.
Person In Charge/ Shift Manager
January 2015 – May 2016
Promoted to Shift Manager after showing passion, responsibility, and a hard work ethic. My responsibilities includes managing all functions of a Jimmy John’s restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift. Other Job responsibilities includes: Perform all duties of Inshoppers and drivers. Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work. Provides on-the-job training for new employees. Delegates and is responsible for the issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft. Assists in the supervision of the preparation, sales, and service of food. Ensure that every customer receives world-class customer service. Completes daily food preparation. Executes systems and procedures with 100% integrity and completeness. Completes daily and weekly paperwork. Responsible for 100% of the cash drawers at all times during the shift I am in charge on. Audits previous shift’s systems and procedures for 100% integrity and completeness.
Delivery Driver/ InShopper
June 2014 – December 2014
Primary responsibility is to deliver sandwiches to customers in the designated delivery area and deliver products to customers in a safe, courteous and timely manner. Drivers will also work as an inshopper when no deliveries are scheduled. Other job responsibilities include: Takes all orders and completes delivery tickets in a courteous and timely manner. Accepts payment from customers for orders. Works with management at the end of the shift to reconcile cash from delivery sales. Maintains cleanliness and sanitation of the restaurant including all tables, floors, windows, beverage station, restroom, etc. Greets customers and takes orders – operates cash register – collects payment from customer and makes change. Maintains professional appearance at all times in compliance with the Jimmy John’s Dress Code.
Web.com, Jacksonville, Florida
January 2012 – January 2014
Modification Specialist Tier 1
October 2013 – January 2014
After completing various projects for more than a year, was promoted to Modification Specialist. Working with clients to customize and update their website to their satisfaction. The changes include working within the website to change text formatting, adding and removing photographs and slideshows. Other tasks include updating the mobile platforms including text, colors, and more.
Google Places Lead
April 2012 October 2013
Promoted to Google places leader after showing passion and responsibility in the role when assistance was needed outside of the department. Responsibilities include training employees, creating training documents and presentations, and becoming available to help the team with questions or concerns. Production reports were pulled daily to ensure the listings were completed on time and correctly, as well as correct errors as needed.
Outbound Sales Associate
January 2012 – April 2012
Working with a team daily to bring potential website and marketing customers to the company by answering product questions and concerns. Stepping up to help the team when needed and recognized several times for helping outside departments when requested.
EDUCATION
Florida State College at Jacksonville, Jacksonville Florida
2014 – 2016 Graduated May 5, 2016
GPA: 2.87/3.00
Completed my Associates of Science Degree in Computer Information Technology along with a Technical Certificate for Information Technology Analysis and a Technical Certificate for Information Technology Support Specialists. I specialized in Computer Information Technology. I have completed a Networking class, Software and Hardware classes, Web Design and Development classes, and Microsoft Office (Word, Excel, PowerPoint, Access) classes to become more efficient with these programs.
Englewood High School, Jacksonville, Florida, High School Diploma
2000 – 2004 GPA: 3.3
General Education, Robotics Team Leader
COMMUNICATION
First Web Site Built:
http://students.fscj.edu/~dresdw/Web%20Pages/home.html
LEADERSHIP
I am currently an Assistant Manager at Jimmy John’s. I adhere to rules and regulations put forth by Jimmy John’s as well as ensuring others follow those rules and regulations as well. I also recommend others for promotion, transfers, and termination. I am also allowed to talk to applicants and hire them based on need and availability.
REFERENCES
Angel Deutscher
General Manager, Jimmy John’s
Work: 904-***-****
Cell: 904-***-****
Email: ********@*****.***
Josh Synder
Director, Hungers End, Inc.
Cell: 941-***-****
Email: ******.******@*****************.***
David Dean
Field Technician, Comcast
Cell: 904-***-****
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