PROFILE

Talented and motivated System Analyst who has an energetic approach to work and 7+ years of experience in analyzing, testing, training and supporting customers in various web-based and server-based software products. Organized and capable of balancing daily duties. Effective communicator and trainer.

SKILLS

Microsoft Office: Word, Excel, Access, PowerPoint, Visio, Outlook

Microsoft Project

Analysis

Testing

Training

Supporting

Team Player

Business Process Management (BPM)

Strategic Management

ERP, CMMS, SCM, CRM

Oracle Designer

SQL, Oracle (Form Builder and Report Builder)

Quality Management Systems: ISO 9001

PROFESSIONAL EXPERIENCE

2011 to 2015

System Analyst & Technical Support

IRISA (http://www.irisaco.com/irisa-en/) – Esfahan, IRAN

Analyzed business requirements and collaborated with other IT team members in the development and delivery of projects within the specifications

Provided support for clients included providing answers to questions, resolutions to problems and general assistance for the day-to-day operations of IRISA software products via telephone and email correspondence with customers or in person.

Implemented troubleshooting and testing new software products to ensure superior quality.

Achieved experience in Coordinating a team of developers to ensure projects were completed to the company standards, on time and within the budget constraints.

Became expert in preparing project documents such as proposals, design plan documents, test case and use case diagrams and user guides.

Gained excellent experience in supporting and assisting a project manager and in writing up cost estimates and monitoring actual versus forecast costs.

2008 to 2010

System Analyst & Business Analyst

IRISA (http://www.irisaco.com/irisa-en/) – Esfahan, IRAN

Achieved lots of knowledge and experience about ERP, SCM and CRM by Working in the R&D team and performed the Gap Analysis between the best practices and the information systems of the Mobarakeh Steel Company (MSC) and finally

Identified areas for business improvement for MSC.

2003 to 2006

System Analyst & Technical Support

IRISA (http://www.irisaco.com/irisa-en/) – Esfahan, IRAN

Gained the experience in designing Maintenance System as a part of an integrated Management Information System.

Created project documents such as user guides, design documents and other required documents for the projects.

Prepared FHD, ERD & DFD for several projects with Oracle Designer tool.

Achieved the experience of testing the new developed maintenance software and created test cases and use cases for the new software system.

Provided training the new system to the customers and supporting the customers for further questions and problems.

ADDITIONAL WORK EXPERIENCE

April 2015 –

Now

Sales Specialist

MACY’S – Austin, TX

Improving in communication skills with customers, managers and coworkers.

Assisting customers with their purchases, questions, problems and complaints.

Answering customers' calls and helping them to complete their orders or helping them with any other issues that they have about their accounts or their payments.

EDUCATION AND TRAINING

1996 to 2001

Bachelor Degree in Industrial Engineering

Isfahan University of Technology (IUT)- IRAN

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