Customer Service Sales
Resume:
Karol Josef G. Imperial
***********@*****.***
San Carlos Heights
Baguio City
OBJECTIVE
To pursue a career within my field of interests, namely Communications, Sales, Computer Animation, Web Designs, and Commercial Cooking in a company that fosters integrity and excellence, as well as finding the job that will help improve my skills and capabilities.
EDUCATION
STI College Baguio
Diploma in Multimedia Arts
[June 2004 – April2006] - Graduate
Bachelor of Science in Computer Science
[Earned 64 Units]
Bachelor in Computer Information Technology
[June 2006 –March 2010] – Graduate
Baguio City Arts &Trades (TESDA) - Baguio City
Commercial Cooking
[October 10, 2011 – December 10, 2011] – Graduate
RELEVANT EXPERIENCES
Docu@print Affairs etal – Baguio City
Student trainee
[December 15, 2005 – March 26, 2006]
Designed and created brochures and page layouts using Microsoft Publisher.
Designed a web based advertisement using Flash and Adobe Photoshop.
SKILLS
Call center experience- Appointment setting, Cold Calling, Inbound & Outbound Sales, Customer Service, and Admin tasks.
Communication Skills – Ability to efficiently handle Marketing Sales, Real Estate, and Corporate Communications.
Multimedia Arts – Designed and programmed a Resume based website
Information Technology – Programmed an enrollment systemusing Microsoft Access and Visual Basic.
Skilled in the use of internet research tools and basic troubleshooting
EMPLOYMENT
PFSFloorist – Marketing Consultant, Outbound Sales
[December 10, 2015 – April 14, 2016 ]
Contact Business Establishments in United States of America and Offer our free services, & give them the best quote for their Web sites.
Provided a high level of service for internal & external customers.
Learned management skills and a strong ability to multi task.
Emapta - Marketing Specialist, Out Bound Sales
[May 4, 2015 – Dec 1,2015]
Contact Business Establishments in Australia and Offer our free services, & give them the best quote for their business insurance.
Provided a high level of service for internal & external customers.
Learned management skills and a strong ability to multi task.
Performed data mining
Fix my web Australia - Project Manager, Out Bound Sales
[February 6, 2015 - May 1, 2015]
Offered low cost new customized websites or upgrades for small and large scale businesses in Australia.
Provided sales and customer service.
Growmyteam Australia - VA, Assistant Human Resources, Recruitment
[March 20, 2014 – September 30, 2014]
Transcribed Audio recordings or files, like meetings and discussion into our online CRM
Experienced data entry and supported additional functions
Handled the recruitment process for the Company
Managed complete data entry & customer support
Developed a strong ability to multi task
Maintained& updated our data base for data file completion
Transcribed phone messages for the owner of the company & managed incoming e-mails
Updated applicant database and other systems
Custom A Web Design – Sales Representative, Outbound Sales
[December 18, 2013 – March 05, 2014]
Offered low cost new customized websites or upgrades for small and large scale businesses in America.
Provided sales and customer service.
Allied Web Design – Sales Representative, Outbound Sales
[August 05, 2013 – November 10, 2013]
Offered low cost new customized websites or upgrades for small and large scale businesses in America.
Provided sales and customer service.
Baguio Country Club - Sales, Events Coordinator, Graphic Designer
[April 20, 2013 – July, 15, 2013]
Handled different events such as weddings, birthdays, graduation ceremonies, etc
Coordinated functions with the events department at the club
Photographed and Edited images needed for marketing strategies.
Designed brochures, flyers, and posters in relation to the theme of the Club
Maintained and updated records for events and functions.
Convergys - Customer service, Sales, Billing
[November 28,2012 – February, 15 2013]
Handled Customer Service
Handled the billing department and answered queries about billing issues
Aegis People Support - Sales Executive, Loan applications
[May 4, 2012 – September 15, 2012]
Provided and assisted student loan applications
Provided customer service including sales
Noble Trends Unbound - Call Center Agent, Insurance
[October 28, 2011 – May1, 2012]
Handled outbound calls to set appointments for career briefings for an insurance company in America.
Realty Plus Property Professionals Incorporation - Real Estate Broker, SalesAdministrator, Assistant Manager
[June 1, 2010 – June 10, 2011]
Learned marketing and sales strategies for condominium units
Provided good customer and sales service to interested buyers
STI College Student Trainee – Registrar Assistant
[October 1, 2009 – March 26, 2010]
Processed student records
Assisted the registrar for student records
Handled enrollment process including inquiries from enrollees and/ or their parents
PERSONAL DATA
Born: February 16, 1981
Status: Single
Citizenship: Filipino
CHARACTER REFERENCES
Darwin P. Jaime, Ph.D
Dean
STI College Baguio
Jocelyn C. Sanchez, MBA
Registrar
STI College Baguio
Jacklyn Mae Floro
Immediate Supervisor
Emapta
Katrina P. Santayana
ESL Tutor
RSVP Call center, Baguio
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