Customer Service Representative

CHAD S. HAMMETT

High Point, NC *****

****************@*****.*** 336-***-**** www.linkedin.com/in/chad-hammett

Customer-centric Client Relations Professional

Recognized by customers for approachable style. Quickly assess customer related issues / concerns, and follow through with resolutions. Proven results with tracking and identifying root causes, and working to resolve issues cross-functionally with regard to order processing, product quality, claims processing, and escalations. Areas of expertise include:

Customer Account Management Order Processing Quality Assurance Service / Product Compatibility Escalation-Resolution Data Management Results-Oriented

PROFESSIONAL EXPERIENCE:

Time Warner Cable, Greensboro, NC 2006 – 2016

Technical Operator / Dispatcher

Dispatched TWC technicians within the Piedmont-Triad service area. Maintained focus on technicians with regard time spent on each job, accuracy with service resolution, and effectiveness on total jobs completed each hour / day.

Routed technicians work orders within immediate vicinity, optimizing efficiency and ensuring on-time arrival ( OTA) and Points per Hour (PPH).

Analyzed accounts for equipment and service compatibility, expediting both the restoration of service, and the time the technician spent on the job site.

Spearheaded escalation team, addressing issues from customers, contractors, and corporate office.

United HealthCare, Greensboro, NC 2005-2006

Customer Service Representative

Answered in-bound calls from customers with respect to their insurance policy.

Provided support for customers inquiries, verifying procedures covered by their plan, as well as locating doctors within their network.

Operated as a liaison between the customer and the processing department, to determine if a claim could be reconsidered for additional coverage.

Cingular / AT & T Wireless, Greensboro, NC 2002-2005

Customer Service Representative

Answered in-bound calls from direct and indirect dealers.

Ran credit checks on potential customers, determining applicable deposit requirements.

Educated customers as to rate plans and coverage areas, matching services offered with the customers’ expectations.

Bank of America, Greensboro, NC

Credit Analyst

Answered in-bound calls from customers, as well as made out-bound calls to customers as a means to collect on past due balances.

Collected payments from customers, and applied to their account.

Used various methods of collecting on both secured and unsecured loans, and educated customers as to ramifications of delinquency.

EDUCATION: BS - Information Systems / Operation Management – IS concentration: University North Carolina Greensboro.

BS - Paralegal Studies, Wesley College, Dover, De.

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