Customer Service High School

MELINDA ROLAX

**** ****** **** ***.**-B, Lithonia, Georgia 30038 C: 770-***-**** *************@*****.***

Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and

colleagues. Flexible and hardworking with the drive to succeed.

Highlights

Meticulous attention to detail Understands grammar

Results-oriented Strong interpersonal skills

Self-directed Dedicated team player

Time management

Professional and mature

Strong problem solver

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

Customer Service/Stocker 03/2012 to Current

Walmart Atlanta, Georgia

Trained [number] new employees quarterly. Expressed appreciation and invited customers to return to the store. Assisted

customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer

complaints. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise

based on customer needs and desires. Stocked and rotated inventory regularly. Organized the store by returning all

merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.

Dialysis Technician 09/2006 to 09/2008

Davita Jonesboro, Georgia

Assisted Patients in correctly connecting patients to dialysis machine, performed rinse bask, venipuncture’s, while

measuring amount of fluid to be removed. Maintained a clean, orderly and well-stocked environment.

Lead Teacher 08/2005 to 09/2006

Crestwood Academy Jonesboro, Georgia

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Offered

detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and

expression. Carefully identified warning signs of emotional and developmental problems in children. Created and

Implemented a developmentally appropriate curriculum. Offered stimulating curriculum that accommodated all learning

styles. Mailed parents quarterly educational assessments to show progression.

Receptionist 09/1996 to 09/1998

Johnson Ferry Nursing Home Atlanta, Georgia

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to

correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing

correspondence. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of

internal and external communications, including email and mail.

Education

Dialysis 2005

Corinthian College Atlanta, Georgia

High School Diploma

United States

Contact this candidate