Customer Service Representative

Sarah Y. Mercado

**** * ******* ******

San Anres Bukid, Manila

**************@*****.***

(097*-*******

OBJECTIVES

-To enhance my communication skills and leadership abilities;

-To develop further my character and personality through social relations;

-To apply in a position that is commensurate to my qualifications according to your standards.

EDUCATIONAL BACKGROUND

A.Post Graduate (2014 to present)

University of Santo Tomas – Espana, Manila

Field of Concentration: M.A. Political Science

B.Tertiary Level (2005-2009)

Adamson University – San Marcelino St., Malate, Manila

Field of Concentration: A.B. Political Science

C.Secondary Level (2001–2005)

Mariano Marcos Memorial High School – Dr. Carreon St., Santa Ana Manila

D.Primary Level (1995–2001)

F. Ma. Guerrero Elementary School – Onyx, Paco Manila

WORK EXPERIENCES

51Talk English Tutorial

Position: Home Based English Tutor – June 2013 to present

JP Morgan Chase & Co., Bonifacio Global City, Taguig City

Position: Risk Ops Analyst – Nov 2011 to June 2013

Folded & Hung, Adenip Inc., Robinsons Place Ermita

Position: Branch Manager – May 2011 to Oct 2011

Startek Phillipines, Makati Avenue, Makati City

Position: Customer Service Representative – Dec 2010 to March 2011

Sutherland Global Services, Taguig City Philippines

Position: Customer Service Representative (CSR) September 2009 to June 2010

ORGANIZATIONS

Member – Adamson University Student Government (AUSG) – 2005-2006

Member – Adamson University Fashionista Society (AdUFS) – 2006-2010

PERSONAL INFORMATION

Date of Birth : March 17, 1987 Place of Birth : Manila

Age : 28 Nationality : Filipino

Civil Status : Married Religious Affiliation : Catholic

CHARACTER REFERENCES

1.) Name of referral : Dr. Aurelio G. Sijera

Position : Surgeon

Name of company : Amang Rodriguez Hospital, Marikina City

Telephone Number : 897-9619 (Residence)

Mobile number : (092*-*******

2.) Name of referral : Malou Tidoy-Norad

Position : Fraud Analyst

Name of School : JP Morgan Chase & Co., Taguig City

Mobile number : (092*-*******

3.) Name of referral : Alvin O. Tan

Position : Asst. Professor

Name of School : Adamson University, San Marcelino St. Ermita Mla.

Telephone Number : 632-***-****

Mobile number : (099*-*******

STRENGHTS

- Dependable - Creative and Resourceful

- Leadership Appeal - Optimistic and Diligent

- Sense of Responsibility - Energetic

- Time Management Skills - Highly Inquisitive

- Versatile - Excellent Skills in Communication

ELIGIBLITY

Civil Service Professional Eligiblity

Passing Rate: 84.20%

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