Customer Service Data Entry

Angela Gleydura 863-***-****

**********@*****.***

PROFESSIONAL SUMMAR Y

Detail oriented and accurate data entry and order entry processor. Works with a large amount of data and able to manage workloads while maintaining efficiency and accuracy. Customer Service oriented. Analytical and able to make decisions independently. Eager to become a part of an organization where skills and knowledge can be utilized to benefit an organization.

ADDITIONAL QUALIFICATIONS

Effective negotiation with vendors and suppliers

Organized in the implementation of new systems for inventory control

Successful Marketing to increase sales by 40% through effective communication at trade shows, Bridal events and community organizations.

PROFESSIONAL EXPERIENCE

Brandon Premier Storage, Brandon, FL 6/2014 to present

Assistant Manager

Responsible for all management aspects of 600 unit Storage Facility. Opening/closing of store, deposits, day to day operations of business.

Operate small U-Haul rental operation.

Prepare and organize monthly Auctions on facility.

Clean and maintain units.

Tampa Yacht & Country Club Tampa, FL October 2010-Present

Bartender/Server

Bartender for Club events and private parties. Full bar experience.

Cocktail server for two dining rooms when not working large events.

Enter all purchases in POS system. Set bars for events outside and Club rooms with no bar.

Track inventory on all parties.

Masterstaff Employment Services New York Life Insurance, Tampa, FL December 2011-February 2012

Data Entry/Analyst

Data entry for the New Business department.

Analyzed AARP life insurance applications and process new business. Worked off of two screens utilizing AS400 entering payments.

Entered data into system meeting all production standards.

Certified Nurse Assistant/Home Healthcare February 2007 to December 2013

Private Duty Cases in Polk County, Florida

Provide Home Health care for several clients in Polk City, Bartow, and Lakeland.

Transport clients to Rehab Centers and to Doctor’s visits.

Medication reminders, respite care working any shifts and also weekends.

Assist in office as Scheduler and Medical Collector/Biller for 20 hours per week.

ICT Group Inc., Lakeland, FL October 2005-January 2007

Customer Service Representative

Provided information to the US citizens through the 1-800 FEDINFO informational phone line.

Averaged 150-200 calls per shift. Ongoing training with the General Services Administration.

Order entry and customer service for the Federal Citizens Information Center catalog.

Devine’s Shop & Save, Hubbard, Ohio March 2002 to August 2004

Worked as cashier/customer service. Sold lottery tickets, cashed checks, checked in deliveries.

Helped in the Deli when needed. Also worked in the bakery as needed.

Stocked shelves and unloaded trucks.

Merchandised and set sales.

Cantar/Polyair Inc., Youngstown, Ohio; May 1998 to March 2002

Hired initially for Order Entry. Entered all customer pool covers on the AS400 system. Worked closely with the engineering department.

During slow season worked in the Polyair warehouse picking orders, and preparing shipments. Acted as shipping clerk during this time.

Became the Warranty Clerk and was responsible for approving warranties. Also worked as a customer service representative for this department. This department was closely linked to the shipping department.

Filled in as receptionist on the main switchboard during vacation/personal times of office staff.

Roman Manor Banquet & Catering Services, Hubbard, OH January 1986-March 2000

Owner

Functioned successfully as Office Manager. Supervised staff of 75 – 150 people.

Organized inventory of supplies, food and equipment by installing new computerized system and software. Overall objective of decreasing food cost successful with this implementation.

Negotiated prices with local vendors to maintain a lower food cost while keeping positive relationships with suppliers.

As part of the overall sales team we averaged close to $750,000 in total sales annually.

Successfully marketed the Wedding Receptions business to increase sales by 40%.

Motorists Mutual Insurance Company, Columbus, OH & Youngstown Branch Office 5/1981 to 12/1985

Receptionist for busy claims office. Heavy typing and customer service related work.

Promoted to Claims Assistant, prepared documents for court. Transcribed statements. Heavy data entry to aide in the implementation of a total computerized system.

Worked various shifts during a time when our area was hit with a Tornado.

Attended many customer service and sales training seminars.

EDUCATION

ITT Technical Institute

Business Management & Accounting Associate Degree upon completion

Trumbull County Adult Career Center

Computer Information Technology Certification Course

Girard High School, Girard, Ohio

High School Diploma

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