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Customer Service Information

Milwaukee, WI
June 29, 2016

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Anthony A Washington

**** ***** **** ****

Milwaukee, WI 53205

Cell 414-***-****


Highly motivated, competent, and organized customer service professional with a call center background utilizing strong people skills, computer knowledge and a contribution to benefit the needs of the business and its customers.

Experience: All SAP exp.

Molina Healthcare-Milwaukee, WI (March 2016/Current)

Handled member inquires concerning their plans and coverage for their insurance. Gave information concerning claims and Prior Authorizations and also did Demographic changes to accounts as needed.

BMO Harris Bank-Brookfield, WI (Dec 2012/March 2016)

Handled customer inquires about Checking, Savings, MMA, CD’s, Mortgage’s, and Car Loans.Guided customers through the website and help establish passwords and user ID’s

Sent paperwork as needed to 3rd parties for information such Payoff’s for Hone Equity

Loans, Car Loans, and Mortgage’s.

Worked in large call center taking calls in the amount of 75 to 150 a day. Making changes to accounts as requested from name changes to address and billing changes

A.B.B Data-New Berlin, WI (Oct 2010/Dec 2011)

Processed warranty paperwork.

Handled incoming calls and routed to the correct department depending on the need and

nature of the item in which the customer was calling about.

Helped customers navigate the website and gave quotes for parts and availability.

Kohl’s Corp.-Menomonee Falls, WI (Jan 2005/Apr 2008)

Handled in/outbound calls for customers concerning both credit card information and

payments.Gave information regarding sales both online and in store. Placed online orders

and tracked orders for customers.Also made credit decisions about raising the limit on an account. Added and removed authorized individuals as requested by the customer.

Washington Mutual-Milwaukee, WI (May 2002/Dec 2004)

Handled incoming calls regarding information about the customers’ mortgage.

Gave information concerning payments and escrow accounts and the amount

of payment the customer needed to pay for the upcoming year

Professional References:

Katrina Davis/Team Lead ( Van Ru Credit) # 414-***-****

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