IT Support Analyst

KIEMY VO

*** ********* *****

Nepean, Ontario K*G 6H3

Telephone: 613-***-****

Email Address: *********@*******.***

CAREER OBJECTIVE: to obtain IT Support Analyst and to contribute to the success of the company

CONSULTANT PROFILE:

Extensive experience in Oracle database platform, with expertise in SQL standard, PL/SQL Fundamentals and Program Units, Oracle Forms Developer and Report.

Excellent analytical, problem-solving and decision making skill

Proven ability to prioritize and complete multiple tasks.

Reliability status and security clearance Level II (Secret)

Security cleared (enhanced) with the Ottawa Police Service.

TECHNICAL SKILLS:

.Net Technology:

Net Architecture/Framework, Visual Studio .Net, VB .Net, ADO .Net, ASP .Net, XML Web Services, HTTP, SOAP.

Programming Languages:

C#, Java, C, C++, Visual Basic .Net, COBOL.

Data flow, entity relationship diagram, object-oriented models, and relational database management systems.

Database:

Oracle 11G SQL, Oracle 11G PL/SQL, Oracle Forms 10G and Report 10G

ADO.Net, SQL Server 2000 DBA, MS Access.

Hardware:

PC maintenance preparing for A+ certification.

Operating Systems:

Windows 2000/XP/NT, Unix, and MVS platforms

Applications:

Crystal Report, MS Word, MS Excel, MS Outlook, MS PowerPoint.

EDUCATION

Willis College of Business and Technology

Graduated 2005: .NET Courses:

Database Design Fundamentals & SQL Language

ADO.NET and SQL Server

Algonquin College

Graduated 2003: Diploma in Business Administration Information Systems (3 Years Program).

Graduated 1992: Diploma in Computer Programming.

EMPLOYMENT HISTORY:

Canadian Bank Note (Ottawa, Ontario) July 2007 – April 2015

Balancing/Reconciliation

Ensuring a high quality check for Canadian Passport, Canadian Travel documents and all Foreign country

Data entry for Canadian passport and all Foreign country passport and printed label for all Foreign country

Prepared for Canadian passport and all Foreign country passport for destruction

Photocopying and scanning documents

File management including preparation and tracking

Experience in Microsoft Office

Set up and run IAI Laser for Temporary Canadian Passport and all Foreign country

Ensure all passports present to the customer is in excellent quality product

Technical Skills: Database Application for data analyst

Synergy Print & Copy (Ottawa, Ontario) May 2005 – June 2007

Docutech Operator

Preparing proofs as per customer specifications

Ensuring a high quality copy

Maintaining machines / mechanical troubleshooting

Following ISO procedures

Logic time recording and tracking

Experience on DT135, DT6180 and strong combination of mechanical and computer skill

Technical Skills: Experienced printing documents for government

Ottawa Police (Ottawa, Ontario) Feb 2003 – Mar 2004

Database Design and Administration/ Translations

Developed and maintained a relational database including forms creation and reports writing

Performed various data searches/query using SQL

Extensive experience in writing and tuning complex SQL, procedures, functions, and triggers

Designed and implemented new graphical user interface using Switchboard Manager.

Interacted directly with police officers for information related to investigations.

Performed various tasks such as transcribing, translations, data

entry, etc.

Experienced in Canadian provincial government IT environment.

Technical Skills: Microsoft Access and SQL Server, Oracle 11G SQL, Oracle

11G PL/SQL, Oracle Forms Developer 10G, Visual Basic

JDS UNIPHASE Corporation (Nepean, Ontario) Apr 1994 – Nov 2002

Documentation / Oracle Database Application

Tested and identified equipment problems and generated documentation.

Responsible for instruments quality controls.

Administered the entries of all production work status.

Provided training and technical support to new employees.

Developed and maintained existing database systems at JDS

Uniphase.

Technical Skills: Oracle database application for data analyst and documentation

ISM Inc. (Ottawa, Ontario) Feb 1993 – Mar 1994

Computer Operator

Controlled and maintained system operator.

Performed routine system backups and recovery as required.

Troubleshoot various PC-related hardware/software issues and LAN problems.

Technical Skills: Network operating systems

Claro Canada (Ottawa, Ontario) Apr 1992 – Jan 1993

Computer Graphic Programmer / Designer

Designed and developed customized company forms.

Created and prepared designation cards for various clients

Technical Skills: Perform application software to designed and

Developed forms for Bell Canada (circuit board development)

Algonquin College (Ottawa, Ontario) Mar 1991 – Jan 1992

Computer Monitor

Provided technical support to new students.

INTEREST Skiing, soccer, volleyball and tennis

REFERENCES Available

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