Customer Service Technical Support
Resume:
Stacey Smith
Corpus Christi, Texas 78412
**.*******@*****.***
Summary:
Accomplishments:
Employment: Republic Services Corpus Christi, Texas
Customer Service/Billing 11/24/2015 to present
Executed daily operations of email correspondence, answer calls related to waste management and directing calls to the correct department.
Resolved problems arising from traffic issues with garbage trucks and scheduling services.
Opening new accounts, closing accounts and taking payments.
Invoice reconciliation, process credit requests, resolve customer disputes over billing issues.
Spherion Temporary Agency/ Republic Services
07/28/2015 to 11/20/15
First Data Corpus Christi, Texas
Client Service Administrator/Technical Support/ CS representative 05/21/2012 to 07/27/2015
Executed daily operations of emails, answering calls related to data protection and compliance with the payment card industry. Directing calls to the correct department.
Resolved problems arising from credit card terminal issues, payment issues, processing issues, fee and adjustment issues and basic customer service issues.
Wrote, designed and produced emails, faxes and other interoffice communications.
Was instrumental in getting the Trans Armor product up and going in its early development. Was one of the hand picked agents to start the program and give feed back to managers to assist in making it successful.
Conferred with other department heads to ensure coordination of business activities.
Trained and assisted managers in training a group of 120 locally and remotely to answer calls and provide information pertaining to the callers needs and to keep them from discontinuing their services and achieved significant improvements in their productivity.
Answered inquiries pertaining to the callers specific needs.
Role play, training enhancements, recording calls and providing feedback to agent to improve call quality and handle time.
Jordan Home Health Mt. Vernon, Texas
Attendant 05/01/2009 to 07/06/2011
E-Telecare Jacksonville, Texas
warranty specialist 11/04/2008 to 04/30/2009
Green Rock Co. Alto, Texas
office manager 01/03/2003 to 11/01/2008
Education: College of Health care professions Houston, Texas
Medical Billing and Coding 2015
West Columbia High School West Columbia, Texas
diploma 1978
Additional Training:
References: Available upon request
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