Customer Support

K. Sankar

Address:

No. *B, Revathi Nagar *st Street,

Puthagaram, Kolathur Mobile: 709-***-****

Chennai 600 099. E-mail: ******************@*****.***

OBJECTIVE

To take up challenging career in your prestigious and esteemed organization where my Skills and abilities can be utilized and to grow along with the organization.

PERSONAL PROFILE:

A flexible novice ardent to learn innovative concepts with Self Motivation, Team Spirit and Positive Disposition.

EDUCATIONAL QUALIFICATIONS

Course Dip. in Computer Science & Engineering

Name of Institute Jhon Bosco Polytechnic College

Year of Completing 2008

Course B.B.A

Name of Institute Madras University IDE

Year of Completing 2017 (Pursuing)

COMPUTER KNOWLEDGE

Package: DCA (Dip. In Computer Application)

C, C++, Visual basic, Java, Oracle.

STRENGTHS

Positive attitude towards life

Problem solving ability

Ability to deal with people diplomatically

Willing to learn & team player

WORKING EXPERIENCE

Associated with SRS Cargo International as Customer Support Executive from June 2013 to February 2016.

Associated with Aircel Telecom from October 2010 to March 2013 as a Quality & Customer Support Executive.

JOB PROFILE

(1) SRS Cargo International.

Cross checking the documents received.

Sending prior alert about vessel arrivals to the customer.

Continuous updation to the customer about the consignments status.

Co-ordination with Customs Staff and Clearing Customs Formalities.

Co-ordination with CFS staff and ensuring smooth delivery of the consignment.

Informing Delivery status/details to the customers.

Despatching of Post shipment documents.

Co-ordination with Account department regarding Bill collections.

Follow up with the Prospective Client & Old Customers for new orders.

Co-ordination with Sales department.

Providing end to end support to customer and ensure delivery on time.

(2) Aircel Telecom.

Handling Customer Queries through Phone & Email.

Quality Checking & Call barging.

Co-operation with Sales Person upon Clients request.

Maintaining Day to day Reports.

Giving Welcome Call to the Clients & Cross verifying the details.

Solving issues & concerns of clients.

HOBBIES

Dancing

Listening Music

Playing Cricket

Reading Books

PERSONAL DETAILS

Date of Birth: 11-11-1989

Sex: Male

Fathers Name: R. Kirupakaran

Marital Status: Single

Nationality: Indian

Religion: Hindu

Languages Known: English, Hindi & Tamil

DECLARATION

I hereby declare that the information stated above is true to the best of my knowledge.

Place: Chennai Yours Faithfully

Date:

(K. Sankar)

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