Customer Service Data Entry
Resume:
Shana Norgan
Essexville, MI *****
***********@*****.***
A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and daily office operations. A quick learner who can absorb new ideas, and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
Administrative Abilities- Area of Expertise
Maintaining an electronic and hard copy filing system. Providing training and orientation for new staff.
Effective organizational skills. Comprehensive knowledge of Microsoft Word, Outlook, Excel and Access.
Scheduling appointments and preparing agendas for them. Excellent Customer service & communication skills.
Engage in telephone correspondence and delivery of telephone voice mail messages. Copying, filing, record keeping.
. Resolving administrative problems. Contacting medical offices in completion of Medical records Database, data entry, spreadsheets, and online calendars with daily schedules. Writing up reports and ability to type at 60+ wpm.
Experience
Lori & Shawn Jacobs
1215 Raymond St Bay City MI
Office Assistant Professional
March 2016 to Present
Office duties needed such as paper work, filing, and secretary skills as needed for Lori & Shawn Jacobs basic computer skills, data entry, all office duties that they need extra help with both work out of town.
Opened and properly distributed incoming mail, and maintained a clean, organized reception area.
Drafted Biweekly time sheets using Microsoft Excel’s chart for 40 employees and within enough time for Lori Jacobs RN to review and give permission to complete.
Great Lakes Research Group
200S Wenona St, Bay City MI
Study Coordinator Office Assistant Professional
August 2015 to March 2016
Office duties such as answering phone calls, scheduling and canceling appointments
• Patient filing as well Demonstrated knowledge of and ability to apply medical terminology for patient data entry and regulatory filing.
• Greeting and directing numerous, as well as calling to remind patients of upcoming visits; which was a specific job duty that was designated for me to complete due to my Strong Interpersonal Skills.
• Microsoft Office Proficiency, word, excel, PowerPoint, and websites that pertain to each study for data analysis and ability for entry at a 60 words per minute.
• Creating spreadsheets for patient info, and source documents for each protocol, and coordination of each patient and what protocol and how to determine primary status of each patient.
• Extensive computer-based office procedures and duties proficient software skills, Internet research abilities and excellent oral communications and interpersonal skills. The ability to remain calm, professional, and courteous in difficult situations.
• Knowledge of proper filing/ placement from lab, ECG, x-ray results, and medical history to the proper patient and regulatory filing for new updated guidelines.
• Screened applicants medical records and coordinated both phone and in-person interviews for research study enrollment.
• Knowledge of the proper release of information and confidentiality to each patient.
• Coordinates participant tests and procedures such as; Performing ECG'S, vital signs, dispensing and returning drug, collecting blood and center Fuzion and pipetting the plasma, trained in dispensing Diaries and recording pain scores, drug testing, alcohol testing, pregnancy testing, and trained in making dry ice.
• Managed office supplies, vendors, organization, and upkeep. Ensures and implements drug accountability for each study drug by recording information, recognizing, and entry.
Bay Shores Nursing & Rehab Center
3254 Midland St Bay City, MI 48706
Certified Nursing Assistant
June 2015 to August 2015
•Provides high quality patient-care as a Certified Nursing Assistant within Surgical, Acute- Care, and a Rehabilitation Setting.
Michigan Community Services
721 Washington Ave, Bay City, MI 48708
Direct Care & Office Support Professional
June 2013 to June 2015
•Provides High Quality Patient-Care as a Direct Care Professional that is accountable for providing care for mentally disabled people in order to maintain Patients physical and emotional well-being such as personal care, house hold chores, passing medication.
•In charge of all general office tasks and responsible for completing patient monthly paperwork to file that delegated to me for being a strong problem solver.
•Properly completing data entry analysis for all residents binder with additional paperwork required for the program. I was also instructed to go through each resident binders and record and write a letter for person who worked the shift, addressing the sections and areas that were mistakenly missed to complete by a timely deadline.
Education
Bay Arenac Career Center ISD
CERTIFICATE OF ACHIEVEMENT in State Certified Nursing Assistant
Completed Dental Class Student of the Month Grade A in 2012.
Delta College
Currently Attending for Administrative Assistant/ receptionist since 2014.
Garber High School 2013 graduate
Four years attended for general classes
Skills
• Daily Office Operations • Handled High Volume of Requests
•Customer Service-oriented • Meticulous Attention to Detail
•Microsoft Office Proficiency •Dedicated Team Player
•Strong Problem Solver •Good written and verbal communication skills
• Strong Interpersonal Skills •Computer Literacy and proficient keyboarding skills
•Ability to prioritize Multiple Tasks • Effective Organizational Skills
• Time Management Professional •Punctual, reliable, and presentable
• Data Entry • Ability to cope and work under pressure
• Ability to multitask and manage conflicting demands •Data Management
• Superior etiquette telephone skills inbound/outbound calls • Ability to communicate calm and clearly
Contact this candidate