Technical Support Management

CURRICULAM VITAE

Ketan S. Patel

Atul-Colony, A-16, Valsad,

Gujrat-396020

Cell No.: 999-***-****

Email: **************@*******.***,

IT Professional with 10+ years of experience in IT Infrastructure Management and SAP ECC6 EHP7, SAP BASIS admin, System Administration, Networking, Technical Support.

Objective

“ I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for IT MANAGER, SAP/ERP and IT Infrastructure Management, SAP BASIS/ System Administration, and Computer Network Engineering.

As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in an exciting new field that I have not yet had the opportunity to work in.”

Summary:

A multi-skilled professional with 10+ years of IT experience in IT Infrastructure Management, SAP BASIS administration, SAP PP/SD/MM Module functional support, Systems Administration, Networking administration,,Budget Control and Vendor Management.

Currently associated with BIRLA CENTURY LTD, Bharuch Gujarat as Asst. Manager IT.

Solid experience on SAP system Administration in UNIX, and Windows environment in a Solman /Sandbox/DEV/QLTY/PRD systems landscapes.

Excellent working knowledge of Window 2k8/2k12 Active Directory, experience in LAN technology, expert experience levels with all phases of Windows operating system, System Administration, Network Administration, Network Conversions, Remote Access, System Security.

Have worked on HP Tape Library, IQUONIX proxy server, Symantec Endpoint Protection Server, Watch-Guard Firewall, BARCO Monitoring (Belgium), CMS/SMART Infocom attendance management system, CCTV, NAS Storage, HP 3PAR Storage, Video conferencing system.

Skilled in information systems management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, systems analysis, hardware and software installation, applications and program management, technical support, and network administration.

Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem-solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.

Well-developed communication skills demonstrated through fluency in English, ability to work well independently and as part of a team, developing effective client relations, providing superior client service and satisfaction.

Professional Qualification

BE (Computer )

Sardar Patel University

Birla Vishwakarma Mahavidyalaya, V.V.Nagar

Anand, Gujarat,

Additional Course

Completed course of CCNA from IIHT

MBA IT (Correspondence,National Institute of Management)

Experience

1.

Serving as Asst. Manager IT– Birla Century, Bharuch since Sep-2008- Till Date

IT Infrastructure Manager

Defines, develops, SAP/ERP systems strategies and standards, coordinates, manages and evaluates the work of assigned SAP/ERP production support and project teams engaged in analyzing and defining assigned SAP/ERP systems functions and business processes and user needs, configuring, and maintaining SAP/ERP systems modules, and validating the systems design.

Defines and develops systems strategies and standards, defines the scope of projects, coordinates project schedules, and monitors performance and progress.

Interfaces with functional unit process owners and users to identify, define, and document operational needs and objectives, current operational procedures and processes, problems, input and output requirements, and levels of systems access.

Interfaces with users to interpret and clarify complex configuration details and process change requirements involving SAP systems and ERP systems modules.

Plans and manages SAP production support and project budget. Manages work efforts between functional and technical teams engaged in the analysis, design, configuration, testing, maintenance, and quality assurance of SAP systems and ERP systems modules to ensure optimal system performance. Coordinates and participates in user and support training involving the usage of SAP systems and ERP systems.

Successfully handling IT Infrastructure operations & extensive experience in developing procedures, service standards, and operational policies for IT business excellence. Technology Leadership in corporate technology applications to achieve cost-effective improved service, ensuring organizational information security.

IT infrastructure planning, IT business proposals for prospective clients, operations & systems support with capacity requirement planning.

Adept at Service Center Operations, Change Management and Helpdesk Support.

Conduct Security vulnerability assessment, review and recommend security infrastructure.

Design and implement Networking solutions involving routing and switching, data center network, disaster recovery network.

Troubleshooting of Desktop and server hardware, Installations of new servers in the organization like Google/Post Master Email, Firewall Proxy, Web, Print Server, Domain Controller, Additional Domain Controller, IMAP,

Core team member of Production -Planning & Sales & Distribution Functional Modules in SAP & providing training to the end users for the same.

SAP BASIS

Experience in applying Support packs, Kernel patch, and SAP Notes When Necessary.

Hands on experience with oracle database administration utilizing BR tools and SQL.

Performed system refresh from PRD to QAS.

Extensive knowledge in administration and Troubleshooting of Transport Management System (TMS).

Security administration - creating users, roles, assign authorizations.

Setup and manage RFC destination, Client management,

Job management: Creating, Scheduling background jobs and resolving any terminated jobs.

Monitoring CPU utilization, file system, disk space and analyze Top CPU users.

Set up parameters for user logon and locate authorization problems.

Conduct load balancing across Central Instance and active application servers and maintain system profile parameters for performance according to the SAP recommendation.

Setting up printers and troubleshooting of printing problems.

Monitor the DBA planning calendar for Database system check and others.

Analyzed system logs, ABAP dump, Table lock, and Update errors.

Established OSS connections using SAP routers

Generated Developer key and SSCR key

Performed various trace options.

Knowledge in Central User Administration.

Server / System Administration

HP-UX Server Administration Patches and firmware updating. HP Tape Library and Data Protector backup administration.

Overseeing installation of windows environment and application software under multi-platform environment, deployment of servers, disk quota management and distributed file systems, etc.

System Administrator windows server 2008/2012, Active directory, DNS, DHCP, FTP.

Devising strategies for disaster recovery management, including planning and designing servers for backup and recovery of server / database information.

Active Directory Design, Implementation, and Administration.

Responsible for inventory, documentation and completion of projects.

Networking

Planning, designing, installing & configuring LAN as organizational requirements.

Handling networking issues & troubleshooting of switches, hubs, modems and other networking devices. Managing installation and configuration of Proxy Servers.

Troubleshooting networking problems to ensure minimum downtime & maximum availability of network.

MPLS and VPN load balance Peplink-380 administration.

Technical Support

Maintaining server hardware, desktops, laptops and printers.

Installed software, patching, upgrading and maintenance of operating system.

Installed, upgraded and maintenance of server hardware components as per requirement.

Providing support to the end users, troubleshooting customer queries and setup of networks on different operating systems and all other Hardware devices.

Extending high-end technical support on various Servers and ensuring high user satisfaction levels through prompt redressal of their problems.

2.

I.T.Officer – Orient Press Limited, Silvassa, D & NH, during Dec-2006 – Mar-2008.

Responsible for the upkeep, troubleshooting, system security, and maintenance of the

Networking, electronic mail, Software related problems & systems

Management, client server distributed computing, capacity planning, performance tuning,

Workload analysis.

Handling the responsibility of new project implementation for Smart Card (E-Cards) manufacturing division as technical team head.

3.

Assistant System Officer- Jay Computers, Silvassa, during Jun- 2006 – Nov- 2006.

Responsible for installation and maintenance of local area network,hardware, software, and

troubleshoots network usage and computer peripherals for customer Hindustan Lever Limited

(Handling Dapada, Amli, & Daman Unit.).

4.

Sr. FM.Engineer-CMS Computer Limited, Vapi, during Dec- 2005 – May- 2006.

On Site Engineer for Kotak Mahindra Bank., CenturionBop, HDFC Life Insurance, ITW India Ltd,

Suzlon India Ltd, Johnson Divercy Ltd., Kotak Mahindra Insurance, HDFC Ltd., GE money,

Castrol India Limited.

5.

System Administrator-Polycab Wires Pvt. Ltd.,Daman- during Feb 2005 – Nov 2005.

Responsible for installation and maintenance of local area network, hardware, software, and

Troubleshoots network usage and computer peripherals.

Technical Skills

Network Administration Skills

Design, implementation, and maintenance of Microsoft Windows 2008/12 network systems for the specific needs of the enterprise environment. Maintaining and establishing user accounts, network security, troubleshooting printer problems, back-up devices, and installing and maintaining servers.

Administration Skills

SAP BASIS, Installation, configuration, troubleshooting, support, and maintenance of HP Servers, CCTV with NAS Storage, Video Conferencing, PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.

OS Knowledge Base Skills

All HP Unix variants, windows variants, Linux variants,

Software Implementation Skills

SAP ECC 6 EHP7, NetWeaver 7.4, Postmaster, Google Mail, HP Data protector

Security Implementation Skills

Watch Guard Firewall System Manager, Symantec End point protection Server

Hardware Skills

HP/ IBM Servers, All PC variants, Printers, CCTV, Video Conferencing

Networking Skills

CISCO Switches and Routers, HP/Linksys Switches,Wireless Routers, cable standards and implementation, (CAT5, CAT6, Fiber)

Environment Skills

HP Unix, Windows Domain and workgroups, Ethernet, TCP / IP, W2K directory service, LDAP,

Skills/Ability/Knowledge

Good knowledge of hardware information such as CPU, Memory, Disk, Network, Bios.

Have good experience as Windows System Administrator.

Enjoy teamwork.

Lead to perfection in any task given.

Good listener.

Languages Known: English, Hindi, and Gujarati.

Activities : Reading, Internet surfing, traveling and playing outdoor games.

Personnel Detail :

DOB : 12th May 1982

Gender : Male

Nationality : Indian

Marital Status : Single

Religion : Hindu

Ketan S. Patel

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