Quality Analyst
Resume:
Leliya Q. Combis
** ******* **. ******** *******
Pamplona Las Piñas City
Mobile #: +639*********
Email add: ********@*****.***
Objective
To be on career path where I can further develop my abilities, potentials and where I can experience continous learning in all aspects of life.
Job Experiences
Firstsource Solutions Limited
Quality Analyst
Customer Care
February 2011– December 2015
Relationship Manager
Customer Care
August 2010 – February 2011
Account Manager
Collections (Inbound/Outbound)
January - July 2010
Etelecare Global Solutions
Customer Sales Associates 2
Sprint Account (Inbound Sales)
Northgate Alabang, Muntinlupa
December 2006 – January 2010
Popeye’s Chicken & Biscuits
Regular Team Member
Robinsons Place Ermita
November 2001 - December 2006
Quennie’s Telecom Store
Sales Assistant
Pila Laguna
January 2001 – November 2001
Kenny Rogers Roasters
Team Member
SM Southmall Las Piñas City
July 2000 – December 2000
Job Descriptions & Skills
Can work well under pressure and fast paced environment
With excellent communication and intrapersonal skills
Willing to work long hours and shifting.
Multi-tasking
Analytical, Rapport building and facilitation skills
Proficiencies in Excel, Power Point, Word and Outlook
Knowledge of Customer Service and Customer Behavior
Seminars/ Achievement
Quality Analyst for the 2nd Quarter of 2015
Firstsource Solutions limited
Northgate, Alabang Muntinlupa
Quality Analyst for April 2015
Firstsource Solutions limited
Northgate, Alabang Muntinlupa
Quality Analyst for January 2015
Firstsource Solutions limited
Northgate, Alabang Muntinlupa
Quality Analyst for October 2012
Firstsource Solutions limited
Northgate, Alabang Muntinlupa
Service Enhancement Program
Presidio Food Corporation
Ayala Ave, Makati City
July 12-14, 2005
Local Store Marketing Program
Coca Cola Bottlers Phil. Inc.
Salcedo Village, Makati City
January 17-18, 2005
Educational Background
Tertiary: Management
AMA CLC ( Associates degree)
Las Piñas City
1999-2001
Secondary: Saint Mark’s Institute
Las Piñas City
1992-1996
Primary: Saint Mark’s Institute
Las Piñas City
1986-1992
Contact this candidate