Sales Quality, MIS Reporting

CURRICULUM VITAE

Jayashri Shetty

Mobile: 740-***-****

Mail: *********@*****.***

Career Objective: -

A Reporting/Process Lead with 6+ years of experience in Procurement/Sales, MIS and Quality domain, being a committed team player, looking for challenging and responsible opportunity.

Career Highlights:

Working for Graphx Solution Pvt Ltd. since 1St June 2015 to till date – Sr Business Analyst

Worked for Infosys BPO Ltd from September’04 still Feb’10. Worked for Projects Orange Business Services as Pricing Analyst, worked for Level (3) project as reporting analyst in MIS team and worked for Infosys Technologies finance team. Designation: Process Specialist

Achievements at Work:

Initiated the Quality check list in Graphx Solutions which is followed throughout the organization

Documented the way of preparing the reports and also the way of working.

Worked as a team on a Green Belt project which reduced the time taken in formatting the files

Completed a Yellow Belt project which helped the team members in meeting the SLA.

Trained the newly joined people on the process.

Worked on increasing the Training percentage for Level (3).

Have Been rewarded many times for Ramp award in Infosys

Have been rewarded with RAMP award in Graphx in six months

1.Organization: Graphx Solutions Ltd: Sr Business Analyst/Acting Process Lead

Roles and Responsibilities in Graphx as Senior Business Analyst:

Handling Daily/Weekly/Monthly Reports Using Tools – RQ, Excel, Advanced Excel, Word & PowerPoint.

Preparing Daily Reports and Contest Report as per Client Request.

Creating Product SKU and Updating Retail Que when there is a launch of new product, promotions etc

Preparing New Templates for Team by using Advance Excel (Conditional Formating, Table feature)

Preparing Score Card Report, Payroll Report, Quintile Report, Order Matrix Phones Report, Zero-day Report.

Downloading All the commission statement from their corresponding dealer Websites

Analyze the Employees commission report and prepare Commission report based on the client requirements.

Finding the discrepancies and Reporting to clients.

Preparation of employee commission report based on their Gross profit report & Monthly commission statement.

Preparation of Daily Financial report, Activity report, SMD report, GP report, Score card, Quintile Report Etc

Preparation of Monthly Reports Employee Charge Back Summary, Buyback, Employee pay roll.

Roles and Responsibilities as Process Lead:

Providing training to the team members.

Taking care of SLA and Giving Floor Support.

Taking care of Internal Quality of the reports.

Preparing and publishing internal reports (Quality, Productivity, SLA)

Maintained skill matrix tracker for cross training. Documentation of the Reports.

Coordinating and Organizing the online meetings with the clients

Reporting to the Manager about team member’s performance.

Motivating & inspiring the team members in order to serve better to the clients.

2. Organization: Infosys BPO Ltd from September’04 still Feb’10. Designation: Process Specialist

Worked for Client Infosys Technologies Ltd War Room initiated by ITL COO

Working with IT finance Accounts receivable team for unbilled revenue clearance.

Leading Team of 8 members.

Job Functionality & Responsibility as MIS:

Taking care of MIS activities for both Pune and Bangalore employees.

Deliver accurate and timely standard reports on Level (3) workforce (HC/FTE development, name list report, Attrition report etc.).

Taking care of billing activity for Level (3) for both Level (3) engagement and Infosys BPO using various tools

Preparing Access Analysis Report for the Level (3) floor and coordinating with the risk team for Abnormal alarms

Solve the ad-hoc requirement of Management related to organizational information for critical decision making.

Preparing Resource utilization report and SLA Report for the clients. To insure the engagement is meeting the agreements set by the clients.

Coordinating with HR team and organizing competency based training and Domain Trainings for Level (3) engagement.

Job Functionality & Responsibility as Pricing Analyst/Quality Analyst:

Independently handling the IPL Pricing analyst role. Taking care of all IPL requests from the pre sales process still implementation.

Analyze the customer request based on the location request different vendors for quotes and follow up with the sales and place orders

Preparation of monthly score cards on requests received and SLA to close.

Provide high quality provisioning of service to the customers in terms of speed of delivery and cost. Coordinate all the activities associated with a customer order.

Taking care of the Quoting activity for APAC region.

Monitor all implementation activities, observing ongoing operations and performance to identify problems

Provide the client requested reports for requests received, Orders placed, SLA management etc. on time.

Worked as first point of escalation for customer projects during implementation.

Worked as a quality Auditor for the team. Provided quality feedbacks and measures to improve during dip in the quality.

Providing Pre-process training to the new hires.

Maintaining the productivity tracker for the team and ensuring 85 percent utilization of all the team members

Have worked on all the documentation for the process (SOP, Country Specific, FMEA, etc)

Technical Skills:

Excel 2007, Excel 2010, Excel 2013

Advance Excel (Data validation, Chart, Pivot Table, conditional Formatting, Table)

30+ Excel Functions like (vlookup, match, index, countif, Percentile, Rank)

Excel 2010 Features (Slicers, Pivot charts, Sparkline)

Outlook, RQ4.

Educational Qualification: Have completed Bachelor of Commerce from Vivekananda Degree College

Acquired Knowledge:

Trainings for Behavioral Excellence – Presentations Skills, Cultural Sensitivity Skills, Leadership and Counselling Skills.

Trainings for Operational Excellence – Telecommunication Domain training, Stress Management Skills, Listening Skills, Communication Skills, Handling Conference Calls, Client Handling Skills, Coaching Skills, Yellow Belt Training, Problem Solving & Decision Making Skills.

Thanks,

Date:

Place: Bangalore Jayashri Shetty

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