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Customer Service, Excel, ms office

Edmonton, AB, Canada
June 30, 2016

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Jaya Jayaraman

***, *****, ** ***, ********, AB

Phone: 780-***-****/587-***-**** Email:


•¥ Over three years Administrative and Customer Service experience with one of the largest VISA / MASTER credit card Banks in the world

•¥ Possess Master degree in Computer Application

•¥ Received excellence award for increasing productivity in the team

•¥ Ability to build and maintain good relationship with customers and coworkers

•¥ Working knowledge in MS Office Suite, 60 wpm typing skills

•¥ Excellent oral and written communication skills in English

•¥ Self motivated, organized, dedicated and detail oriented with excellent team spirit

•¥ Enthusiastic in learning new technologies with flexibility and adaptability working in a fast-paced environment


•¥ C, C++, HTML, JAVA and VB, SAP

•¥ CRM Software’s like Talisma & GUI

•¥ MS Excel, PivotTable Vlookup & concatenate

•¥ MS Access, Excel Calculations and advanced formulas


Customer Service – Sales Associate Sep 2014 – Current

Metalsmiths Master Architects of Jewelry Inc. (Edmonton International Airport)

•¥ Providing Customer service by explaining about the Canadian stamped sterling silver

•¥ Selling sterling silver, diamond and precious gemstones

•¥ Take special orders, do alterations and repairs

•¥ Making Point of sale in Computer during transactions and also work with Moneris for card transactions

•¥ Verifying float amount after cash-out

Credit Card Customer Support Correspondence officer Feb 2011- Jan 2013

Atlas Documentary Facilitators Company (Backend of HDFC Bank)

•¥ Built and maintained excellent relationships with senior managers, team members and customers

•¥ Processed change of address request from the HDFC Bank credit card holders

•¥ Handled branch drop box letters, fax, email attachments and letters that were sent to the

HDFC bank

•¥ Reissued of lost/Stolen credit cards in a secured way

•¥ Incorporated, Deregistered, Modified the ECS for easier way of credit card payments

•¥ Issued Replacement/Renewal credit cards incase of card damage or card not working or

card expired

Computer Operator Nov 2009 - Jan 2011


•¥ Entered Medical Billing data

•¥ Monitored the system for equipment failure or errors in performance.

•¥ Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports

•¥ Recorded information such as computer operating time, problems that occurred, and actions taken


Master of Computer Applications 2009 – 2012

Madras University, Chennai, India

Bachelor of Computer science 2006 – 2009

The Annai Veillankannis college of Arts and Science Chennai, India

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