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Project Manager Customer Service

Dallas, TX
June 29, 2016

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Anthony Sims Jr.

***** ****** **** **. ******* TX 77377


Project Management and Business Analysis

Information Technology Expertise Data Analysis Process Improvement

Results-driven project manager with proven record in providing outstanding service to the areas of business analysis, performance management, and operational efficiency. Skilled in all aspects of project management and business analysis, with expertise in network management, workflow optimization, and IT project implementation. Flexible communicator and collaborative leader able to work effectively with internal and external customers.

Project Development

Workflow Analysis

Project Execution

Stakeholder Engagement

Business Communication

Budget Management

Report Preparation

Coding Expertise

Logistics Management

Professional Experience

UNION PACIFIC, Omaha, NE 2013 – Present

Senior Analyst (Supply Chain)

Directed backend system integration with logistics providers to meet business requirements while controlling costs.

Utilized communication skills and document analysis to define client requirements, and developed ColdFusion Applications to meet client requirements.

Designed and wrote code to enhance new and existing strategic applications.

Created SQL server reports from SQL server using SQL queries and SSRS.

Developed and executed test plans, ensuring proper functioning of test systems.

Assessed technical needs and analyzed technical requisites to ensure business system efficiency.

Developed user-friendly applications and processes and provided outstanding customer service to assist end users in resetting their passwords.

Applied systems development life cycle to manage projects from inception to execution.

AT&T, Dallas, TX 2008 – 2013

IT Project Manager, 2010 –2013

Senior IT Specialist, 2008 –2010

Utilized IT expertise to manage all aspects of IT projects throughout life cycle, from definition of scope to implementation.

Collaborated with clients to determine their technical needs, developing project parameters, plans of actions, and schedules and documenting defined scope.

Oversaw project implementation to ensure streamlined operations within quality assurance standards.

Led change management efforts and operationalized technical developments.

Delivered infrastructure solutions within defined timeline and budget.

Analyzed market trends and partnered with vendors to develop solution delivery methods and plan layouts.

Optimized revenue by closely monitoring budgets.

Audited projections to ensure IT UP compliance and SQA readiness, and ensured applications were SOX compliant based on company standards.

Managed onsite and offshore team members.

BELLSOUTH / AT&T, Hoover, AL 2007 – 2009

Systems Analyst

Spearheading network management, overseeing software installations and hardware analysis, with minimal disruption to daily business operations.

Monitored client websites on daily basis, ensuring proper functioning and addressing technical issues.

Designed C++ codes, extracting information from complex text files.

Wrote tools in C++ to guarantee security and integrity of files.

Developed tools in C# and web forms using MS Visual Studio 2005.

Education and Technical Skills

Bachelor of Science, Computer Science, Jackson State University, Jackson, MS, 2005

Java Fortran C++ Programming C Microsoft Office SQL HTML

SQL Server 2003 ColdFusion MS Project SharePoint Six Sigma Green Belt

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