Customer Service Representative

Paul Vincent D. Umali

Address: **** * *********** **. *** 317 Phoenix, Arizona 85023

Mobile No. 602-***-****

E-mail: ***********@*****.***

Objective:

-To be able to secure a position that offers a challenging task and opportunity for contribution, utilization and improvement of the knowledge, skills and attitude acquired for a professional and personal advancement.

Qualifications/Skill:

- Flexible quick learner who adapts easily to new situations and enjoys challenges.

-Self motivated professional with a commitment to providing quality performance; assertive, with a sense of responsibility and trustworthy.

- With strong organizational and communication skills.

- Excellent English communication skills.

- Computer literate with Microsoft office applications

Duties and Responsibilities:

-Directs, supervises and coordinates activities for customer service representatives.

-Prepares orientation programs for new employees.

-Provides input for probation and formal performance appraisal discussions in line with company guidelines.

-Performs weekly operations review with clients abroad.

-Data entries of insured and beneficiary information in Death file information system.

-Audit paperwork and letters before being sent to the clients.

Education:

1999 – 2003 Lyceum of the Philippines

Intramuros, Manila

Bachelor of Science in Business Administration

Major in Management

1995 – 1999 Pasay City South High School

High School Diploma

Professional Experience:

December 2013 to April 2016

Operations Supervisor – Meter Reads

U.S Customer Business Operations (USCBO)

Xerox Business Services Philippines, Inc.

5th Floor - One E-Com Center Bldg.

Mall of Asia Complex, Pasay City, Philippines

May 2013 to December 2013

Licensed agent for Life insurance

Prudential Life UK

Cityland building Dela Rosa Street, Makati City Philippines

November 2008- May 2013

Senior Claims Analyst– Life Insurance

Prudential Financial

Sykes Asia, Robinson’s Summit Makati City Philippines

Duties and Responsibilities:

Handles Policy holders’ inquiry about their existing Life insurance.

Initiate the first notice of death claim.

Handle Customer Service related inquiry.

Data entries of insured and beneficiary information in Death file information system.

Audit paperwork and letters before being sent to the clients.

May 2005- March 2008

Team Leader/Supervisor/Trainer

Ventus, e-PLDT

Ingram Micro Canada Customer Service

Bonifacio Global City, Taguig Philippines

Duties and Responsibilities:

Directs, supervises and coordinates activities for customer service representatives.

Prepares orientation programs for new employees.

Provides input for probation and formal performance appraisal discussions in line with company guidelines.

Performs weekly operations review with clients abroad.

Data entry in excel sheet for return merchandise authorization.

Entry of all returned products in the system.

October 2004- May 2005

Team Leader/Supervisor

Ventus, e-PLDT

Nextel Program, USA

Bonifacio Global City, Taguig Philippines

Duties and Responsibilities:

Directs, supervises and coordinates activities for customer service representatives.

Prepares orientation programs for new employees.

Provides input for probation and formal performance appraisal discussions in line with company guidelines.

Performs weekly operations review with clients abroad.

May 2004- October 2004

Senior Customer Service Representative

Ventus, e-PLDT

Nextel Program, USA

Bonifacio Global City, Taguig Philippines

Duties and Responsibilities:

Assigned to handle and answer customer related inquiries about Nextel.

Help supervise new hire in terms of Product knowledge.

August 2003- May 2004

Customer Service Representative

Ventus, e-PLDT

Nextel Program, USA

Bonifacio Global City, Taguig Philippines

Duties and Responsibilities:

Assigned to handle and answer customer related inquiries about Nextel.

Seminars and Trainings Attended:

August 2006 Six Sigma Training

Yellow Belt, Ingram Micro Canada

Bonifacio Global City, Taguig

February 2006 Motivation and Rewards Management Workshop

Ingram Micro Canada Customer Service

Bonifacio Global City, Taguig

November 2005 Leadership Development Course

Ingram Micro Canada Customer Service

Bonifacio Global City, Taguig

August 2005 Canada Customer Service Training

General Account and Consumer Market Division

(CMD)

Ingram Micro – Toronto

55 Standish Court

Mississauga, Ontario Canada

L5R 4A2

October 2005 Quality Fundamentals

Nextel Program

Bonifacio Global City, Taguig

January 2005 Coaching and Feedback certification

Nextel Program

Bonifacio Global City, Taguig

Rewards and recognition

December 2006 Excellence Award

Ingram Micro Customer Service

Bonifacio, Global City, Taguig

July 2004 Best Team Award

Nextel Program

Bonifacio Global City, Taguig

July 2004 Best AHT Team award

Nextel Program

Bonifacio Global City, Taguig

July 2004 Top 5 CSR

Nextel Program

Bonifacio Global City, Taguig

May 2004 Best AHT Team award

Nextel Program

Bonifacio Global City, Taguig

May 2004 Best Team Award

Nextel Program

Bonifacio Global City, Taguig

April 2004 Top CSR

Nextel Program

Bonifacio Global City, Taguig

April 2004 Best AHT Team award

Nextel Program

Bonifacio Global City, Taguig

Personal Background:

Gender: Male

Age: 34

Date of Birth: March 13, 1982

Place of Birth: Manila

Civil Status: Married

Citizenship: Filipino

Religion: Christian

Contact this candidate