E: firstname.lastname@example.org M: (***) 417 - 7398
Enthusiastic professional seeking to benefit an IT Department with technical knowledge and time management skills. Skilled at building rapport with a diverse clientele while handling complex technical issues.
Excellent communication skills, adapt easily to new situations, team oriented, organized, and skilled at multitasking.
- Windows OS (XP through 10)
-LAN and wireless networks
-System wipe and reboot
-OS imaging, backups, and restores
-PC troubleshooting, cleanup and optimization
05/2011 - current Freelance Computer Technician / PC Support
-Diagnose and repair wireless connectivity issues, OS failures and desktop overheating issues.
-Update and install the latest drivers and firmware for client computer hardware, software and mobile devices.
-Optimize computer performance with virus and malware diagnostics and removal.
-Update home computer systems and networks by installing new PC hardware and peripherals.
-Provide ongoing client support with hard drive backup hardware and software to prevent permanent data loss.
10/2008 - 04/2011 Sales Representative
Hollister Co., Canton, Ohio
-Represent the company positively by assisting customers with in-store products, answering customer calls and processing purchases and returns in a timely fashion.
05/2015 Bachelor of Science: Integrative Studies
Kent State University, Kent, Ohio
65+ Credit Hours in Computer Science