Customer Service Microsoft Office

LATONYA WRIGHT

**** **** ****** ******, *********, MD 21213

CAREER OBJECTIVE

I search for a situation in the area of entry level technology within a well-established organization where I'll be able to apply my awareness of technologies such as Microsoft access, word, as well as tally used for the assistance of the company. My year’s of experience being an entry level technician.

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Win XP, 7,

Microsoft Office suites – 2003/2007/2010

Antivirus and firewall

Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba

Hard drives, monitors, printers, scanners and video equipment

Key Skills and Strengths

Excellent communications skills in both verbal and written English

Skilled at working with people with diverse backgrounds

Proven competence in working with others in a team effort

Perform effectively despite sudden deadlines and changing priorities

Resourceful in solving problems and maximizing resources and problem solver

Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

PROFESSIONAL EXPERIENCE

Assistant Computer Technical (seasonal position) June 2004 - August 2004

East Baltimore Technology Center, Baltimore, MD

Assistant Computer Technical (volunteer) August 2004 - June 2011

East Baltimore Technology Center, Baltimore, MD

Installed memory, video, sound cards and various other computer parts

Provided solutions and technical guidance to clients facing technical issues and difficulties.

Performed customer services on different firms’ departments and resolved hardware and software technical problems in the stem elements after detailed analysis, including computer failures and software malfunctioning.

Installed and configured IT network components and assisted in the implementation of designed IT network configuration. System elements after detailed analysis, including computer failures and software malfunctioning.

EDUCATION

Patterson High School Diploma General Studies/Engineering Baltimore, MD June 2009

443-***-**** (cell) ********@*****.***

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