Customer Service Sales

Sesilee Murphy

**************@*****.*** Phoenix, AZ 85027 602-***-****

SUMMARY

An organized, detail-oriented, and conscientious self-starter able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Experienced at data entry, case documentation, and providing exceptional service over the phone.

QUALIFICATIONS

Proficient in MS Office, Internet Explorer

Knowledge in Work Quest Software

Experience in dual screen monitors

Excellent communication skills

Ability to type 42 wpm with accuracy

Maintain a high level of confidentiality

EXPERIENCE

Volunteer (01/2016 - Present)

Goodwill Phoenix, AZ

Significant amount of time walking the sales floor to clean aisles with the ability to lift up to 50 lbs.

Work with co-workers to distribute misplaced items in there designated area

Tag clothing items with appropriate prices, arrange and format them in the proper clothing rack

Maximus Internship (08/2015 - 12/2015)

Maximus Phoenix, AZ

Performed clerical duties and inputted data entry with 0% error rate

Transferred incoming calls on a multi-line switchboard to case managers

Followed standard operating procedures to ensure consistency and accuracy

Sales Associate (12/2013 - 09/2014)

Gateway Community College Bookstore Phoenix, AZ

Learned sales system, service procedures, and student database with two weeks on the job

Answered up to 50 customers questions per day about products, prices, availability, and product uses

Contacted prospective customers regarding book orders resulting in an increase of sales by 50%

Sales Cashier (07/2010 - 08/2010)

Journey’s Phoenix, AZ

Stocked shelves, marked price tags, and took inventory

Reconciled cash drawer on a daily basis with zero grievances

Processed up to 50 sales transactions per day while providing exceptional customer service

Student Assistant (09/2008 - 05/2009)

Alumni & Scholarship Development Glendale, AZ

Organized files and analyzed data

Posted Scholarship announcements for students

Provided customer service to a diverse population of administrators, staff and the general public

EDUCATION

High School Diploma 2008

Cortez High School Phoenix, AZ

CERTIFICATES

Microsoft Office Training and 10-Key Speed: 8,760 KPH with 100% accuracy

Canyon State Institute Phoenix, AZ

S.O.A.R Program Training

Arizona@Work Phoenix, AZ

Computer and Customer Service Training

Goodwill of Central Arizona Phoenix, AZ

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