Customer Service Medical Assistant

Lisa M. Harvey, CCMA,ASMA

Knoxville, TN ***** 865-***-**** ************@*****.***

Summary

Medical Assistant that is reliable with a proven service background, passionate about people with the ability to multi-task. Skilled in decision making that in turn meets deadlines, and complies with operational procedures; enthusiastic to begin my new career in the healthcare industry.

Skills

MS Word, Excel, Internet, Email, 35WPM, Data entry, Customer service, Communication, Phlebotomy, medical records and insurance, accounts management

Education/Training

Virginia College, Knoxville, TN,

Associates Degree – Medical Assistant Graduation 03/2016

Knoxville Urban League, Knoxville, TN

Basic Computer and Career Readiness Certificate Platinum Level 06/2010

Experience

Lab Corp, Knoxville, TN 01/2016-03/2016

Medical Assistant Clinicals

•Performed venipuncture using vaccutainer/butterfly methods, drawing multiple tubes of blood

•Followed correct order of draw/prepared specimens for transport

•Accurately obtained patient vitals and updated electronic medical records

•Performed EKGs, Strep A and Influenza tests, and administered injections

•Performed urinalysis

Ruby Tuesday Restaurant, Knoxville, TN 01/2009-05/2010

Server/Hostess

Responsible for meeting and greeting guest and serving, coordinating the flow of restaurant and professionally handling any issues that may arise

Aramark, Philadelphia, PA 10/2007-01/2009

Banquet/Special Events Server

Provided catering services including setting up venues, preparing foods, and serving customers

Ensured that customer service and quality standards were met. Addressed special needs and resolved point-of-service issues with customer

Westgate Resort, Knoxville, TN 05/2006-08/2007

Customer Service Representative (CSR)

Handled incoming calls and made outgoing phone calls to provide information and sell clients hotel and vacation accommodation packages

Met company performance standards for processing calls, recording information, and customer service. Resolved customer issues and sold upgrades.

Awards and Honors

Virginia College, Knoxville:

oPresident’s List and Dean’s List – Multiple terms, Health Fair Volunteer---Knox County

oNHA Certified Clinical Medical Assistant (CCMA 4/2016

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