Customer Service Contact Details

A multi-skilled and methodical administration professional highly

experienced in working in an office environment. An adaptable and flexible worker who, over many years working in the media, has consistently delivered results when working to deadlines and under pressure. A conscientious team player trained to the highest levels in customer service. Currently seeking a challenging opportunity that will draw upon his extensive skills and experience.

Taking cash and processing bets on computer system. Providing a full customer service by giving help and information to customers.

Keeping the shop clean and tidy.

Provided customer service support to the front of house and services teams.

Dealt with customer requests and hauled luggage.

Ensured relevant permissions had been granted and royalties and residuals were paid to the various rights holders for the use their intellectual property, under terms of agreements or by rights negotiations. Various administrative roles over the years

Payment Unit

Processed royalty and residual payments and ensured that payments for rights were made to the right people, at the right time and to the right addresses.

Dealt with any queries (by letter or, more commonly, over phone) that arose from these payments (including VAT and legal issues). Part of working party that introduced new payments system to department.

Liaised with IT department to repair faulty computers and printers. Researched on internet to find contacts for artists with out-of-date details.

Data Migration Team

Analysed, investigated and interpreted paper contracts and provided a detailed summary of their contents on to a computer system.

Compiled an electronic filing system for ease of reference and access in the future.

Audio/Video Releases Team (Factual)

Provided a complete service to BBC Worldwide when a proposal was made to release a programme on DVD either in the UK or abroad.

Provided an initial estimate of cost, assessed what rights were in place and what rights needed to be acquired,

Negotiated with the rights holders to ensure a financially successful result.

Ensured correct payments where made as per union and contract agreements and negotiations.

EMEIA Broadcast Team (Fiction)

As above except dealing with proposals to sell programmes to broadcast formats (Satellite, Cable & Terrestrial) in Europe, the Middle East, India & the Americas.

Copycon Team

Dealt with writers contracts under the Writer’s Guild Of Great Britain terms:

Completed courses in Customer Service and Microsoft Word and Excel. Processed payments for BBC television productions by invoice, purchase ledger and SAP systems.

Processed repeat payments on BBC1 & BBC2.

Specialist areas - “Guest Staff” expenses

Processed expense claims for freelance staff hired by the BBC using payment systems and double entry book-keeping.

Provided accurate finance information to programme accountants. Dealt with queries arising.

Location payments

Processed payments to property owners who allowed the BBC to film on their property.

Continuing Progress Champion

Chairing meetings and taking minutes sharing staff experiences of work processes and potential improvements to those systems. Completed courses in Microsoft Word, Excel and Powerpoint Providing contact details & payment information for actors to programme makers within the BBC.

Provided agent contact details to callers from outside the BBC. GCE "O" Levels grade B in English Language, Geography and History Grade C in Maths, Physics, English Literature, Spoken English, RE Music - Voluntary work for the Way Out West musician's collective at gigs, working sound and lights, shifting furniture and equipment and taking monies on the door. Uploading CDs for FMR Records onto website so they are available to buy as downloads.

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