Customer Service High School

I am seeking an opportunity where I can grow professionally and further enhance my skills, knowledge and experience.

EDUCATION

Currently Pursuing Associates in Nursing- LVN Degree, Completion Date Spring 2017

Lee College

Baytown, TX

Cactus High School, 2008

Glen Dale, AZ

RETAIL AND CUSTOMER SERVICE EXPERIENCE

Cashier

Michael’s, Baytown, TX

October 15, 2015 – November 19, 2015

Operating computerized register system and applying various store policies regarding returns and exchanges. Also helping customers choose different fabrics, offering creative suggestions, and assisting with any arts and crafts ideas when needed.

Cashier

Kohl’s, Laurel, MD

November 5, 2014 – January 9, 2015

Performing cash transactions for customer purchases, handling returns, returning merchandise to racks or shelves, and trying to sell Kohl’s credit line to customers.

Activities/Recreational Assistant

Phoenix Mountain Nursing Center, Phoenix, AZ

June 2008 – August 2012

Recording resident’s attendance at activity programs, provide guidance to and monitor volunteers when assisting with activity programs, assist the residents with mail when needed, transport residents to and from activity programs, conduct one-on-one activity programs as directed to meet individualized activity needs. Documenting activities in logs and progress notes to be reviewed by the director. Prepared eye appealing, well organized bulletin boards that contain color appropriate information and are seasonal-appropriate.

ACTIVITY PLANNING/VOLUNTEER WORK

•Enhancing the quality of life for the residents using my creative ability by planning and coordinating daily activities such as bingo, card games, community trips and socials.

•Created and conducted activities that were suitable for a variety of residents at the nursing home.

•Completed assessments, and assisted the Director with planning and implementation of a variety of group activities.

•Supervising volunteers and a variety of students in intergenerational programs.

•Writing up lesson plans and showing students how to use activity equipment and materials.

•Increased the number of residents attending therapeutic activities thereby increasing the longevity of programs.

References

Stephanie Inniss- 713-***-****

Chrystal Modeste-832-***-****

Julia Hamilton-602-***-****

Leanne Murphy-602-***-****

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