Customer Service Quality Assurance
Resume:
JOHN KEN T. JALOS
**** ******* **., ******, ******
MOBILE No.: +639********* / 092********
EMAIL : **********@*****.***
QUALIFICATION
Accomplished work according to the job specification and at the standard quality. Detailed oriented and resourceful in completing jobs. Able to work on a tight schedule and meet the time frame .Ability to do multi – tasking jobs. Trustworthy, ethical and discreet committed to higher work of assurance.
WORKING EXPERIENCE
INTERNATIONAL PRINTING COMPANY
Quality Assurance / Quality Control Inspector
January 31, 2012 – January 3, 2016
Jeddah, Kingdom of Saudi Arabia
Responsible for the function of the company's Quality Assurance Inspection.
Conduct product and method study in order to promote better Quality of the product.
Create and Implement system and Procedure that will enhance the company productivity and improve the Quality Level of the Product.
Create and Maintain the Quality Management System.
Represent the company during Customer / Client Audit
Represent the company on the client during Pre-Production meeting or cases of non-conformance product.
Conduct Product Fault analysis.
Check line clearance prior to start production of every stage.
Conduct product specification checking prior to mass production.
Provide approval prior to mass production.
Make detection report in case of production problem.
Maintain proper schedule of jobs according to specification and process.
Check quality online production.
Provide label for packaging.
Provide Certificate of Inspection for delivery.
TRANSPRINT CORPORATION
Asst. Production Coordinator (Night Shift)
January 2010 – January 2012
Quezon City, Philippines
Schedules and coordinate with production manager regarding the flow of work within or between departments to expedite production for night shift operation.
Reschedules identical processes to eliminate duplicate machine setups in night shift operation.
Distributes work orders to departments, denoting number, type and proposed completion date of units to be produced.
Confers with department supervisors to determine process of work and to provide information on changes in processing methods received.
Compiles reports concerning progress of work and downtime due to failures of machines and equipment to appraise production planning personnel of production delays.
Quality Control Inspector
August 2006 – January 2010
Quezon City, Philippines
Performed quality checking the product according to prescribed job standards and specifications.
Responsible for final quality assurance checks to all outgoing jobs.
Prepare job release documents, i.e., Certificate of inspection for packaging material.
Implements work procedures to ensure smooth flow of production at the least possible time and error.
Prepares and submits reports required by the position.
Performs other duties as may be assigned.
Replace Team Leader in times of unable to come to work.
Ensures cleanliness and orderliness in work areas.
e-PLDTVentus Inc.
Customer Service Representative
April – June 2006
Quezon City, Philippines
Attend calls regarding inquiries of product and services of Smart Telecommunications.
Suggests and give accurate information in technical problems encountered by the subscribers.
Check subscribers account.
RURAL BANK OF ATIMONAN QUEZON (Micro – Finance Service)
Project Assistant
May 2004
Gumaca, Quezon, Philippines
Conducts client personal background investigations
Approve client loan applications
Collects daily and weekly contributions of the clients.
Prepare daily and weekly report.
SEMINARS ATTENDED
PHILIPPINE PHARMACEUTICAL MANUFACTURERS ASSOCIATION
The Suppliers Business Part 2
Hotel Intercontinental Manila
June, 2007
GUTHRIEJENSEN
People Handling Skills Program
Transprint Corporation
Quezon City
September, 2007
EDUCATION
AB COMMUNICATION ARTS
Marinduque State College
Santa Cruz, Marinduque
(1998 – 2006)
PERSONAL BACKGROUND
NICKNAME :Kenn
BIRTHDATE : March 5, 1981
AGE : 35 yrs. Old
HEIGHT : 5’ 4”
WEIGHT : 75 kls.
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