Customer Service Management
Resume:
Winifred Johnson
WINIFRED JOHNSON
Upper Marlboro, Maryland 20772
Telephone: 240-***-****
*********@*******.***
Objective
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Professional skills
Multi-tasking ability
Organizational skills
Positive Motivating attitude
Access to computer and internet
Quality focus
Attention to detail
Work History
Merchandiser, Retail Merchandising
2007- Present
Responsible for all aspects of merchandising including P.O.G. setup and maintenance inventory
Communicated with the store department heads and management in reference to resets, product placement and orders
Experienced in territory management
Experienced with product signage and its placement
Daily status reporting on project progress
Maintained a clean and organized working environment
Merchandiser, Lawrence Merchandising
2002-Present
Responsible for all aspects of merchandising including P.O.G. setup and maintenance inventory
Communicated with the store department heads and management in reference to resets, product placement and orders
Experienced in territory management
Experienced with product signage and its placement
Daily status reporting on project progress
Maintained a clean and organized working environment
General Merchandising, SPAR Merchandising
2005-2007
Responsible for all aspects of merchandising including P.O.G. setup and maintenance inventory
Communicated with the store department heads and management in reference to resets, product placement and orders
Experienced in territory management
Daily status reporting on project progress
Maintained a clean and organized working environment
General Merchandising, Driveline Merchandising
2005-2009
Responsible for all aspects of merchandising including P.O.G. setup and maintenance inventory
Communicated with the store department heads and management in reference to resets, product placement and orders
Maintained a clean and organized working environment
Creative Homeowner,
2009-2009
Responsible for all aspects of merchandising including P.O.G. setup and maintenance inventory
Communicated with the store department heads and management in reference to resets, product placement and orders
Maintained a clean and organized working environment
In-Store Execution Team Captain, Storecast Merchandising Corporation
2003-2005
Responsible for merchandise resets
Proficient in reading planograms and floorplans
Demonstrated the ability to lead, develop and work with team members
Maintained records, time sheets, and communication with store Managers and store personnel
Timely project completion
Daily status reporting on project progress
Maintained a clean and organized working environment
Merchandising Representative, Northrup King Lawn and Garden
2002-2002
Responsible for providing quality service to accounts by ensuring appropriate levels of inventory
Problem solved when necessary independently and with store management
Removed unsold products at the season’s end and secured orders for additional products when appropriate
Maintained quality products by following and enforcing standards set forth by the company
Maintained a clean and organized working environment
Administrative Assistant, Carpenter & Paterson Inc.
2001-2001
Responsible for accounts payables, account receivables, filing, data entry, customer orders, and inquiries
Southern States Cooperative
1974-2001
Bookkeeper: Handled accounts payables, accounts receivables, inventory control, filing, and typing
Responsible for answering the telephones, bank deposit reconciliations, cash control and working with customer service inquiries
Senior Merchandising Clerk: Handled retail sales, in-store merchandising, inventory control, merchandise selection, and customer service
Nursery Manager:
Responsible for inventory selection, pricing, margins, budgets, and plant maintenance.
Education
1974 Frederick Douglass High School
1974-present Various company sponsored training schools
Page
Winifred Johnson
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