Customer Service Human Resources

ASHLEY POLUMBO COLON

* *** *** *****, *******, Texas 77521 C: 832-***-****

EDUCATION

UNIVERSITY OF HOUSTON Bachelor of Science in Hotel and Restaurant Management. Graduated December 2004

HOUSTON COMMUNITY COLLEGE. Certified Nurse Assistant Certification Completed June 2012

WORK EXPERIENCE

JEWEL SCENT CONSULTANT (SEPTEMBER 2014 TO PRESENT) Online selling of Jewel Scent candles, soaps, aroma beads, and body scrubs. www.jewelscent.com/ashleynyree

THE FRESH MARKET. (SEPTEMBER 2014 TO PRESENT)

Job Title: PM Baker. Production, customer service, managing 5 employees.

THE FRESH MARKET. (SEPTEMBER 2013 SEPTEMBER 2014)

Job Title: Assistant Front End Manager scheduling and managing 10 employees. Verifying safe, tills and deposits. Opening and closing as well as accounting paperwork. 713-***-****

CARLTON STAFFING (OCTOBER 2012 TO June 2013). Temporary placement agency. Administrative duties such as filing answering phones, research, mail services, legal documents, front desk services, customer services answering phone ect. Contact CARLTON STAFFING 713-***-****

FIORI SPA. (JUNE 2011 TO JULY 2011)

Job Title: Guest Service Coordinator.

Duties include: Concierge Services, Reservations, Checking in and out of Guests, Sales, and Cash Handling, opening and closing of Spa. CONTACT INFO: VANESSA HARRIS 713-***-****

TRELLIS, THE SPA AT THE HOUSTONIAN (OCTOBER 2006 TO JUNE 2010)

Job Title: Guest Service Coordinator

Duties include: Concierge Services, Reservations, Checking in and out Guests, Cash handling, helping to make a productive work environment

CONTACT INFO: HUMAN RESOURCES 713-***-****

ADRIAN ROBERT’S CATERING (OCT 2004 TO JANUARY 2006)

Job Title: Human Resources /Sales and Marketing Administrator

Duties Include: Client contact, banquet and event planning, oversee marketing team, employee payroll.

CONTACT INFO: ADRIAN ROBERTS 832-***-****

WHOLE FOODS MARKET (NOVEMBER 2002 TO OCTOBER 2006)

JOB TITLE: Bakery Team Member (2003- 2006)

Duties Include: assist pastry chef in production of daily goods cookies pastries pies etc…, customer service.

JOB TITLE: Store Team Member Awareness Group Representative (JUNE 2005-JUNE 2006)

Duties included: attend monthly team group meetings to address team member issues such as safety morale & personal matters. Prepare reports for store leader ship team based on meeting results, party planning, team work exercise training

JOB TITLE: Demo Co-Coordinator/ Cash up (2002-2003)

Duties include: Educating clientele to whole foods market culture philosophies and variety of natural and organic products their history and health benefits, writing reports based on sale of product and client response, store cash up, balancing previous days sales and banks, making deposits

CONTACT INFO: HUMAN RESOURCES 713-***-****

OMNI HOUSTON HOTEL (JANUARY 2000 TO NOVEMBER 2002

JOB TITILE: PBX OPERATOR FEBRUARY 2002-NOVEMBER 2002)

Duties include: being guest first contact at hotel, wake up calls, making sure calls arrived at correct locations.

JOB TITLE: NIGHT AUDIT (November 2001-February 2002)

Duties include: checking in and out of guest, closing down hotel as well as opening hotel back up, cash handling

JOB TITLE: ROOM SERVICE ATTENDANT (JANUARY 2000 - FEBRUARY 2001)

Duties Include: Taking guest order, delivering guest order promptly and correctly.

CONTACT INFO: HUMAN RESOURCES 713-***-****

SPECIAL SKILLS

Organizational skills, literate in Microsoft Outlook, Microsoft Office, QuickBooks, Spa Soft, Citrix. I am also highly motivated. I am currently a Notary Public. License expires 4/17/2017.

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