Information Technology Operator

Nicholas J. Rogalski

*** **** ********* ********* ***., NJ 08865

Phone: 908-***-****

***********@*****.***

SUMMARY

Experienced Technical Analyst with over 20 years experience in the mainframe and midrange environments. Accustomed at working along side management and technical personnel to achieve compliance with Service Level Agreements. Strengths include solid communication and problem solving skills, experienced CA-ESP operator capable of job monitoring, submissions and abend resolution in a multi-platform environment. Professional technician, who is willing to take on new or difficult challenges and follow them to completion. I am a dedicated and committed individual, willing to contribute to the success of the company.

PROFESSIONAL EXPERIENCE

New York Life Insurance Co., Lebanon, NJ 2011-present

CCCI, Lebanon, NJ

Computer Operations Support Technician

Responsible for monitoring and supporting all batch related problems and job failures. Assist scheduling group with adhoc job submission in CA-ESP environment including both mainframe and Unix platforms. First line contact for hardware alerts and missing file transmissions.

Modified JCL libraries through the use of librarian utility (Endevor), to assure successful abend recovery for abended jobs on the mainframe platform.

Utilizing BEM and Remedy software to create incident tickets for file transmission or late job alerts and for job abends resolution and tracking.

Clean up and restart all abended jobs in CA-ESP, using restart and recovery procedures.

Research all late and or failed transmissions and call out to all vendors as necessary.

Familiar with mainframe system IPL procedures.

BANK OF NEW YORK-MELLON, Somerset, NJ 2000-2009

Senior Production Analyst/Computer Operator II

Provided first line support for production abends, including analysis of problems and supplying appropriate solutions. Supervised and trained personnel for the midnight shift in all job functions.

Provided monitoring and performance enhancement for all production cycles and over 100 inbound and outbound file transmissions, achieving over 95 % service level compliance in over 20 applications.

Responsible for decipher critical problems if unable to provide a resolution at the first level.

Supplied training and technical assistance for staff of 7, reaching 100% cross training in all functions.

Leader of Managed Incident Escalation Process for multiple locations in all functions, ensuring prompt problem resolution within established service level agreements.

Increased skills including flexibility, adaptability, productivity, technical knowledge, proficiency, and ability to learn quickly through 3 full firm mergers.

Selected to learn and participate in implementing a new scheduling platform for all merged applications throughout the company.

AMERICAN INTERNATIONAL GROUP (AIG), Livingston, NJ 1996-2000

Senior Production Support Analyst

Established requirements and defined job schedules using CA-7 for controlling nightly production cycles by using customer requirements and researching pertinent schedules. Scheduled nightly production cycles for midrange applications using the UNIX platform.

Maintained JCL libraries through the use of librarian utility (Endevor), to assure 100% compliance for over 100,000 elements, while serving as quality control facilitator.

Served as liaison between a programming staff of over 200, in multiple applications, and operations staff of over 30, across all shifts.

Provided backup support for 5 additional analysts within the group, achieving over 80% backup coverage for over 25 major applications.

Contributed technical analysis for year 2000 conversion for major applications, reviewing all jcl and procedures for Y2K compliance.

Performed analysis of nightly production and made recommendations for permanent abend resolutions, reducing scheduling abends by 20%.

Completed Quality Control training, managing to reduce errors by over 50%

CARRER RELATED EDUCATION

Associate of Applied Science in Data Processing, Raritan Valley Community College, Branchburg, NJ

APPLICATIONS

CA-7, CA-11, CA-ESP, TSO, JESII, JESIII, CA-Unicenter, OPC, Remedy, Endevor, Change Control, MS Word, MS Excel, Unix, JCL

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