Customer Service Representative

LaNay Oliver

**** ******** ** **********, **** **225 513-***-**** **********@*****.***

Objective:

I am a highly enthusiastic customer service representative with experience with 3+ years client interface. I have a personable and responsible cashier experience with 3 years in retail and customer service. I am a solid team player with a upbeat positive attitude. I also have Child Care Professional experience. I am skilled at remaining calm under pressure while keeping the daycare setting light and playful. I worked hard to identify and address behavioral and educational issues.

Education

* Cincinnati State, Cincinnati, Ohio

* GED 2012

Experience

11/2016- Current

Cashier, Walmart 4000 Red bank Rd Cincinnati, Ohio 45227

As a Cashier I am responsible for greeting and showing courtesy to the customers. I also am responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. I scan items, provide change, balance drawer and process card transaction.

08/2015- 10/2015

Child Care Professional, J Wynn Child Care Development Center 733 Oak St Cincinnati, Ohio 45206

As a Child Care Professional I maintain a safe environment, support children's emotional and social development, encouraging understanding of others and positive self concepts. I also instruct personal habits such as eating, resting and toilet habits. I keep records on individual children including daily observations and information about activities, meals served, and medication administered. I also incorporated music and art activities to encourage creativity and expression.

05/12/2012- 08/20/2015

Customer Service Representative, Kroger 4777 Kenard Ave Cincinnati, Ohio 45232

As a Customer Service Representative I maintained up to date knowledge of store policies regarding payments, returns and exchanges. I prevented store losses using awareness, attention to detail and integrity. I've also cross trained and provided back up for other Customer Service Representatives and Managers. I guaranteed positive customer experience and resolved all

customer complaints, comply weekly monetary reports and records for store managers and maintained adequate cash supply in cash drawers in multiple checkout stations.

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