Customer Service Assistant

Jacqueline Chavira

Clerical Assistant - Fresno County DSS

Fresno, CA

****************@*****.*** - 559-***-****

Seeking challenge and responsibility, professional and personal growth in a position where my experience and education can be utilized.

WORK EXPERIENCE

Office Assistant/Extra help WTW

Fresno County Veterans Services - Fresno, CA - January 2016 to Present Responsibilities

Answering multi-line phone, making copies on Kyocera copier, processing files making them ready to be scanned into VetPro system, making and printing Veteran ID cards, setting clients up with our representatives to process benefits claims, verifying and typing verification letters, contacting clients by phone to have them bring in needed documentation, scanning documents into system Skills Used

Customer service, able to handle clients who are upset or frustrated Organizational skills

Clerical Assistant

Fresno County DSS - Fresno, CA - December 2014 to January 2015 Entering data per client daily updating the Calwin data-base, filing, copying, stuffing evelopes, labels, putting folders together for clients daily, entering updated information into FILE-NET, creating rosters using Excel, 10- key by touch, document shredding weekly

Program Technician

State Fund - Fresno, CA - September 2006 to February 2013 Data-entry, 10-key by touch, processing claims from mail to computer using, OPEX scanning, proof-reading, Client confidentiality, faxing, coping, filing each claim into right claimant file through, State program, entered billing data,

Clerical Assistant

Fresno County Child Care Unit - Fresno, CA - April 2006 to September 2006 Filing, copying documents, breaking files down for File-Net, entering alpha-numeric confidential client data into Cal-Win System, stuffing envelopes, answering multi-line phone. 10 key by touch. Tax Preparer

Jackson Hewitt - Fresno, CA - December 2005 to April 2006 Prepared customers taxes using Jackson Hewitt Preparation Program for compensation, answering telephones, printing Government approved Tax refund Checks, Time management, Office Management EDUCATION

Graphic Design

Institute of Technology - Clovis, CA

Westland College - Clovis, CA

College Preparatory

Madera High School - Madera, CA

College Preparatory

Lindsay High School - Lindsay, CA

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• Communicate professionally and maintain a professional demeanor in an executive environment

• Flexible and detail, task-oriented with ability to multi-task as priorities change

• Ability to work independently in a fast-paced environment and as a team player

• Excellent organizational skills with strong interpersonal and communications abilities

• Ability to use judgment, tact, and discretion when handling complex and confidential material

• Excellent communication skills, highly organized, thrive on working in a fast paced environment and work well in a team oriented office environment

APPLICABLE SKILLS

10-key by touch

Alphanumeric filing

Answer multi-line phones

Answer phones

Basic reports

Business correspondence

Compile data

Customer Service

Data entry

Explorer

Faxing

Filing

General clerical work

Internet

Internet search

SUMMARY OF EXPERIENCE

• Managed all communications including correspondence, e-mail and phone

• Responsible for handling inbound/outbound calls

• Composed memos, letters and other materials independently

• Prepared agenda items from oral or written instructions

• Taught co-workers short-cuts for improved computer use and efficiency.

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